5CA’s superpower lies in helping supercharge PX—in speed and satisfaction. But what’s the point in having powers if you can’t share how to use them?
We have a lot of relationships with a lot of amazing clients. These customer-brand relationships usually involve us being flexible on what we offer.
Whileflexibility is second nature for us, we’d be lying if we said it isn’t a challenge at times. When you need to ramp up in as little time possible, you need to be flexible—fast.
We’ve been in the CX business for 22 years and remote first for 15. Thanks to our experience, we understand how important it is to ramp up as quickly as possible.
Not only that, but we know how fast-paced a world gaming is. We’ve been around since four-way split screens were a thing and online gaming a pipe dream.
We’ve seen it all.
Fromlaunches of the biggest consoles to the mobile gaming boomthat’s showing no signs of slowing down. And over that time, we’ve discovered our superpower.
We call it zero to live at warp speed—and we’ve got plenty of evidence to back it up.
Zero to Live at Warp Speed
Yeah, Wonder Woman has a whip. And Magneto can control metal. So what? 5CA can help you ramp up faster than anybody.
In gaming, there’s no magic lasso or Uri Geller-style spoon-bending that can improve player experience. It’s all down to you, your abilities, and what you do with them.
That’s where we come in.
5CA has already helped a bunch of gaming studios ramp up their CX.
We’ve also helped start-ups and scale-ups with our 5CA Incubator project, designed to help them live up to their high potential.
Furthermore, we’ve aidedforward-thinkerslike Earth 2with speedy, agile, and flexible CX solutions. Ones to handle user upticks and the future of such a concept.
Let’s take a quick look at some of our biggest gaming clients and how we’ve used our superpowers for good.
Client R and 5CA have been courting each other for years about working together. When COVID-19 hit, we finally got to team up.
As the world closed, more people were playing video games than ever. To help Client Rduring this period, we helped by supplying burst capacity CX support.
Our speed-to-competence distributed operating model offered thousands of prospective candidates. As a result, we had a CX team in place within two weeks of getting the green light.
Our agents’ productivity was also on par with the established CX team within four weeks. Once our time was up, we handed over a best practice CX database for Client R to use moving forth.
During this time, we also got to help with the launch of their newest game.
CCP needed a way of providing 24/7 multilingual player support to its global player base for EVE Online. Their search led them to us.
We were already providing support before expanding to work as an outsourcing partnership. Doing so, we developed the idea for “Meet & Greets”.
These Meet & Greets were a way to help new players with their foray into the intricate world of EVE Online. Our agents worked as Game Masters and could do so only because of the existing expert knowledge they had as fans of the game.
The results of our partnership led to improved CSAT, faster response times, priority-case handling, and improved team cohesion.
Check out the CCP case studyfor more on how our Fans of Brands improved CCP’s PX.
With Psyonix, we provide omnichannel support for their hottest game, Rocket League.Our agents answer questions and resolve any technical issues affecting player experience.
To meet the needs of an ever-growing player base, we helped build a self-service help center. This FAQ is a way for players to find answers quickly so they can get back to playing.
Consequently, 65% of players who visit the center leave without having to contact us for further support.
Read our Psyonix case studyfor more on howwe improved their player experience.
5CA—the Professor X of CX?
For gaming companies, player experience should always be top of the list. There are so many games out there these days that it’s all too easy for people to turn away.
With ourexperience, we’ve fine-tuned our superpower to a degree that makes a difference.We’ve also seen how much it helps people during quick-growth periods like 2020’s pandemic.
Our agents know their stuff because we curate it so they can work on projects they love. Seeing our agents enjoy themselves is as big a boost as making our clients happy.
It makes what we do rewarding on all sides.
Helping our favorite games makes us happy, too. And helping our agents do what they love for games we all love is a driving factor in us continuing to push CX forward.
And in doing so, we’re able to handle any speed of ramp up you need—as fast as quality Assassin’s Creed games come out.
If you want us to use our superpowers to ramp up your CX, reach out to us for more info and the promise of a player experience to remember.