Insight

Is quality CX the secret to scaling up quickly and effectively? Yes!

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

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Insight

Going mobile: the mobile gaming boom and expectations for what’s more to come in 2021.

It finally happened — gaming became mainstream and that it’s not a trend going anywhere anytime soon. 

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Insight

How a solid relationship between CX and brand strategy can superpower your start-up.

Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who’s worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.

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Insight What does the future of CX sourcing look like?

What does the future of CX sourcing look like?

Our Business Development Director Marcel Stroop spoke recently at the GSA’s Festival of Sourcing, taking part alongside Paula Kennedy from Concentrix and Roger Beadle from Limitless in a virtual roundtable discussion about the future of ‘open talent’ CX. Here are some of the highlights from the conversation.

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