Support isn’t a cost. More than ever, support services are being recognized as an integral part of the overall customer experience and we work with partners who want to capitalize on this opportunity to add value to their product.
Leverage our experience in your industry.
We know that passionate agents and flexibility are key to providing a support experience that satisfies players. Our 20+ years of experience in video games support spans across all types of games as well as support channels.
When all your customer touchpoints are digital, we understand that having a solid customer support strategy is critical. We help eCommerce, digital-first, and platform businesses scale support Intelligently.
When it comes to consumer electronics customer support, tech knowledge counts. As a support partner to premium electronics brands, we hire agents with a special place in their hearts for the products you create.
When you choose to work with 5CA as a customer experience partner, you’re choosing for brand ambassadors who bring an enthusiasm to your product rivaled only by your own. When you combine a global talent pool with our strict selection criteria, you can rest easy that we only hire the best. Our support specialists are passionate geeks with the skills to deliver next-level customer experience.
We know how much lifestyle brands value their identity and voice. Which is why Customer Experience can make or break your relationship with your customers. Frictionless CX that delights can earn loyalty that lasts a lifetime. Alternately, a clunky encounter can leave customers voting with their feet and telling everyone about it on social media.
Our approach is simple. We find domain experts who love your brand, and hire them to do your CX. We can do this because we’re able to hand-pick the best WFH talent from anywhere in the world. We call them ‘fans of brands’, and we only hire them if they love your brand as much as you do.
In early 2018, Wargaming Mobile launched the hit title World of Warships Blitz. Wargaming Mobile’s Director of Player Experience was determined to deliver an excellent player experience. Their mission is to create an awesome, high-quality gaming experience that can be enjoyed by millions of players. Wargaming is an award-winning online game developer and publisher. One of the leaders in the free-to-play MMO market, the company delivers authentic gaming experiences and services across PC, console and mobile platforms. Read more about how 5CA was able to meet all of their CS needs.
Having recently surpassed 41 million players worldwide, sports-action hit Rocket League is on a roll and not slowing down anytime soon. For a game with such a player base and momentum in fostering a worldwide community of fans, building a solid player support structure is paramount. To answer players’ questions, resolve technical issues, and help players get back into the game as quickly as possible when something goes wrong. Psyonix works with 5CA to provide player support for Rocket League. Read more about how 5CA and Psyonix work together to improve player support.
GigSky is a global provider of mobile data services designed for travelers. The GigSky service allows customers to seamlessly use mobile data regardless of where they are in the world, with a single app. Global mobile data provider GigSky was handling customer support in-house and needed a way to move to 24/7 customer support to cater to traveling customers worldwide while staying within a conservative customer service budget. Read more about how 5CA was able to help them achieve their goals.
