With over 20 years of experience providing customer service. 5CA offers outsourced technical customer support for consumer electronics companies.
We aim to create an effortless customer experience throughout all stages of the sales cycle, and therefore, understand that customer support begins before the purchase is made. We help your customers in finding the device that best suits their needs and take away any concerns they may have. Subsequently, we also provide technical support for any issues they might run into when using your products. With selective hiring, solid customer support processes, and in-depth agent training. We make sure we can support your customers at every stage of the cycle.
We’ve pioneered WFH for more than 15 years, so it’s our way of life. Our secure and resilient distributed operating model allows the whole business to seamlessly work together around the world (nearly 40 nationalities across 90 countries, and counting). -new block of content-: We also take time to find the domain experts who love your brand, and hire them to do your CX. We call them ‘fans of brands’, and we only hire them if they love your brand as much as you do. When you choose 5CA for your consumer electronics technical support you can expect the following distinguishing features:
Our remote model means we can hire highly qualified agents fluent in any language - even the difficult ones - anywhere on the planet.
With our work-from-home model, our clients are able to offer truly worldwide customer support through a single point of contact.
We're a community of gamers, techies, and geeks. We have a thorough recruitment process in place so we can hire people that are passionate about your products.
We look further than simply answering tickets. With a focus on long-term partnerships. Also, we help our clients improve their customer support processes, content, and tools day after day.
Our data platform provides our clients with actionable insights on operational performance, key customer contact drivers, as well as customer sentiment.
CCP was looking for a way to provide 24/7 player support to its global player base in their native languages. The need for a highly skilled support team fluent in English, Russian, German, Spanish, Portuguese, and French led CCP to search for an outsourcing partner. That search led to a collaboration with 5CA. The need for a highly skilled support team fluent in so many languages led CCP to search for an outsourcing partner. Read more about their collaboration with 5CA.
Recharge.com provides a fast and safe exchange of digital value. 5CA and Recharge.com have true partnership tier-one agents working together with tier-two agents. Read more about how 5CA and Recharge.com are able to deliver customer support.
GigSky is a global provider of mobile data services designed for travelers. The GigSky service allows customers to seamlessly use mobile data regardless of where they are in the world, with a single app. Global mobile data provider GigSky was handling customer support in-house and needed a way to move to 24/7 customer support to cater to traveling customers worldwide while staying within a conservative customer service budget. Read more about how 5CA was able to help them achieve their goals.