Consumer electronics
Support services for ecommerce companies from talented CX agents all over the world.
Supporting every stage of the cycle.
We know customer support begins long before a purchase is made. Our aim is to create an effortless customer experience throughout all stages of the sales cycle. We help your customers find the devices that best suit their needs, removing any concerns they may have.
Furthermore, we provide technical support for any issues they might run into when using your products. We use selective hiring, solid support processes, and in-depth agent training to ensure we support your customers from beginning to end.
Do you need more information? Get in touch with our sales department.
Get in touchA secure, resilient distributed operating model shaping the future of CX.
Work-from-home is our way of life. We’ve been pioneering it for more than 15 years. Our secure, resilient distributed operating model allows us to seamlessly work together across nearly 40 nationalities in 90 countries and counting. By choosing 5CA as your tech support team, your world will open to many exciting possibilities.
Any language, anytime, anywhere.
Our remote model means we can hire qualified agents fluent in any language, anywhere on the planet. We hand pick the best work-from-home customer support talent from around the world.
Centralized global support.
Thanks to our tried and tested work-from-home model, you can offer truly worldwide customer support through a single point of contact. No loopholes, no difficulty.
Culture that counts.
Our thorough recruitment process ensures we only hire people passionate about your brand and products. After all, we’re a worldwide community jam-packed with gamers, techies, fans, and experts.
Innovative customer support.
Our focus is on long-term partnerships and we aim higher than simply answering tickets. Helping our clients improve their customer support processes, content, and tools day after day.
Actionable insights.
Our innovative data platform provides you with actionable insights you can respond to. Operational performance, key customer contact drivers, and the latest in sentimental analysis.
Gaming, Digital
Services, and
Consumer Electronics.
That is what we live for.
Products
Benefits
Fan-tastic quality.
Work with fans who adore your brand and understand your audience. Fans who love you for you.
Warp speed.
Ramp up your CX with our speedy onboarding and deploying processes. Just dip into our global talent pool.
Unrivaled resilience.
Upscale, downscale, never miss a beat with our resilient distributed operating model to keep everything on track.