Digital services
5CA offers support services for Digital Services with work-from-home agents in any language, worldwide. From online beer to telecom credit, we work with a wide range of online platforms.
A smarter way to scale support.
We offer global, multilingual, and scalable customer care with 24/7 availability and self-service solutions. Whether you have an online store or platform business, every company matters to our agents and we don’t play favorites.
Some of the ecommerce companies we’ve worked with in the past include the Copyright Clearance Center, GigSky, Beerwulf, and Recharge.com. For more on the brands we’ve helped out, check out our cases.
Do you need more information? Get in touch with our sales department.
Get in touchHuman-to-human support that connects with your customers.
Most ecommerce businesses are built around self-service. Our approach is different. Support interactions are the first human-to-human connection a customer has with your brand. By carefully recruiting a customer support team with an affinity for your products, you’ll make a great first impression.
Pure flexibility.
Our distributed operating model ensures your transition to outsourcing will be easy and smooth. We can work alongside any customer support system, even one you’re already working with.
Fans of your brand.
We find agents passionate about your products and domain experts who love your brand. We hire them to do your CX. They’re our Fans of Brands and we only hire them if they love your brand as you do.
Effortless scaling.
Our remote support helps you scale operations effortlessly during peaks. We can deploy more agents as soon as you need them, creating effective self-service solutions along the way.
Reports on your support.
Our data platform provides you with actionable insights into our operations, your customers, and how we help them. With it, you can make decision based on personalized, near real-time data.
Gaming, Digital
Services, and
Consumer Electronics.
That is what we live for.
Products
Benefits
Fan-tastic quality.
Work with fans who adore your brand and understand your audience. Fans who love you for you.
Warp speed.
Ramp up your CX with our speedy onboarding and deploying processes. Just dip into our global talent pool.
Unrivaled resilience.
Upscale, downscale, never miss a beat with our resilient distributed operating model to keep everything on track.