5CA offers video game support services with work-from-home agents in any language, worldwide. From free-to-play to premium, we work with a wide range of publishers and developers.
5CA has a long-standing love affair with the gaming industry. Since our beginnings back in 1998, we’ve worked with plenty of clients from the world of gaming, from market leaders to smaller publishers and everything in between. We provide video game support for all types of games, no matter the platform or genre. From MMO to FPS, from PC to console, VR and mobile game support, we’ve got it covered.
Gamers are one of the most demanding groups of customers. They play games around the clock and expect video game support to be available at any time, in their native language, on the channel they choose. We pride ourselves on recruiting the best people for the job. No one quite understands gamers the way gamers do. That is why we, besides strict selection criteria, look for people that are as passionate about gaming as your player base is.
We at 5CA offer expert video game support with the following features:
We have over 20 years of experience providing player support to gamers for games ranging from AAA-titles to free-to-play games. Therefore, we understand what drives gamers and how to speak their language.
Our remote model allows us to quickly respond to the peaks and valleys in player support volume that come with bugs, updates, or new releases and game launches.
Thanks to our experience, thorough recruitment processes, and our work-from-home model, we can commit to providing excellent player support in any language and from any time zone.
We combine centralized operations management with distributed teams and agents. This allows for truly global support managed through a single contact.
CCP was looking for a way to provide 24/7 player support to its global player base in their native languages. The need for a highly skilled support team fluent in English, Russian, German, Spanish, Portuguese, and French led CCP to search for an outsourcing partner. That search led to a collaboration with 5CA. The need for a highly skilled support team fluent in so many languages led CCP to search for an outsourcing partner. Read more about their collaboration with 5CA.
In early 2018, Wargaming Mobile launched the hit title World of Warships Blitz. Wargaming Mobile’s Director of Player Experience was determined to deliver an excellent player experience. Their mission is to create an awesome, high-quality gaming experience that can be enjoyed by millions of players. Wargaming is an award-winning online game developer and publisher. One of the leaders in the free-to-play MMO market, the company delivers authentic gaming experiences and services across PC, console and mobile platforms. Read more about how 5CA was able to meet all of their CS needs.
Having recently surpassed 41 million players worldwide, sports-action hit Rocket League is on a roll and not slowing down anytime soon. For a game with such a player base and momentum in fostering a worldwide community of fans, building a solid player support structure is paramount. To answer players’ questions, resolve technical issues, and help players get back into the game as quickly as possible when something goes wrong. Psyonix works with 5CA to provide player support for Rocket League. Read more about how 5CA and Psyonix work together to improve player support.