We believe all customers can be ambassadors. Through our human talent, the best tools and data-driven insights, we reimagine customer support solutions and transform them into brand experiences.
Delivered through our work-from-home model
Customer support provided by fans of your brand. We deliver premium support from anywhere in the world, managed via one single point of contact.
Your most loyal players should get the best customer care. With VIP player support, you prioritize your VIPs and make sure they are given a solution right away.
Leverage support to contribute to your bottom line. Who better to advise your customers on their next purchase than the fans of your brand?
We believe using best-of-breed tools helps facilitate best in class customer interactions. Read more about how our CX platform connects us to your tech stack.
We leverage best-of-breed cloud tools for our outsourced customer service and build custom connections with those tools that we aren’t already working with.
The makers of CCP’s EVE Online discovered a couple of very specific hurdles that new players encountered early on in the game, and identified that making it past these tricky moments indicated a dramatic increase in the likelihood of continued gameplay. CCP began with a couple of internal agents who provided in-game player outreach during these critical moments, and saw results fast. In order to ramp up and roll out across multiple languages, CCP partnered with 5CA—who were already providing reactive support.
GigSky is a global provider of mobile data services designed for travelers. The GigSky service allows customers to seamlessly use mobile data regardless of where they are in the world, with a single app. Global mobile data provider GigSky was handling customer support in-house and needed a way to move to 24/7 customer support to cater to traveling customers worldwide while staying within a conservative customer service budget. Read more about how 5CA was able to help them achieve their goals.
Recharge.com provides a fast and safe exchange of digital value. 5CA and Recharge.com have true partnership tier-one agents working together with tier-two agents. Read more about how 5CA and Recharge.com are able to deliver customer support.
CCP was looking for a way to provide 24/7 player support to its global player base in their native languages. The need for a highly skilled support team fluent in English, Russian, German, Spanish, Portuguese, and French led CCP to search for an outsourcing partner. That search led to a collaboration with 5CA. The need for a highly skilled support team fluent in so many languages led CCP to search for an outsourcing partner. Read more about their collaboration with 5CA.
Having recently surpassed 41 million players worldwide, sports-action hit Rocket League is on a roll and not slowing down anytime soon. For a game with such a player base and momentum in fostering a worldwide community of fans, building a solid player support structure is paramount. To answer players’ questions, resolve technical issues, and help players get back into the game as quickly as possible when something goes wrong. Psyonix works with 5CA to provide player support for Rocket League. Read more about how 5CA and Psyonix work together to improve player support.
In early 2018, Wargaming Mobile launched the hit title World of Warships Blitz. Wargaming Mobile’s Director of Player Experience was determined to deliver an excellent player experience. Their mission is to create an awesome, high-quality gaming experience that can be enjoyed by millions of players. Wargaming is an award-winning online game developer and publisher. One of the leaders in the free-to-play MMO market, the company delivers authentic gaming experiences and services across PC, console and mobile platforms. Read more about how 5CA was able to meet all of their CS needs.