Flexible, data-driven outsourced customer support solutions in any language, any skill, anywhere. 15+ years experience with work-from-home, combining human talent with cloud-based technology.
Our remote model means we can hire highly qualified agents fluent in any language - even the difficult ones - anywhere on the planet.
Our global community of agents allows us to scale up and ramp down quickly when your customer support operation demands it.
Going remote means unlocking a world of knowledge and being able to find agents with equal measures of passion and expertise in your products.
Combining our work-from-home support model and our centralized management structure allows you to provide worldwide customer support through but one single vendor.
Our tried and tested recruitment strategy allows us to attract the right agents in a heartbeat. That means we can have your support team up and running within weeks.
Our customer support teams work seamlessly with your in-house or outsourced teams at other vendors to share content and insights.
Get full access to near real-time operational insights delivered through our data platform. Our standard reports allow our clients to drill down into:
Our data science teams are well-versed in integrating unique data sources and building advanced dashboards tailored to your specific requirements.
We don’t stop at solving tickets. Keeping your customers happy by solving their issues quickly and correctly is our baseline. With 20+ years of experience in customer support, our operational teams proactively identify, suggest, and implement improvements to customer support content and processes. With us, your customer support services get better every day.
We recruit agents particularly well-suited to your business and products, fluent in the languages you need.
We link up with your experts to create a complete agent training program aimed at getting our agents up and running in record time.
Our workforce management team has the know-how to make sure we always have the capacity to deal with any customer inquiries.
Our traffic control team continuously monitors all incoming volume to ensure we meet your SLAs
We’ll sit together with you to hammer out a framework for your ideal customer interaction as a result, our quality control team will ensure our interactions meet your standards.
Our support services include near real-time reporting on operational customer support metrics. You're always in the loop on what's happening in support.
“I would say that a key strength for 5CA is flexibility. Every time I have talked about making changes they’ve been able to find a way to do that. I would recommend 5CA to anybody and I feel perfectly comfortable saying that.”
After you reach out, a member of our sales team will get back to you to discuss your company, customer, and customer support needs.
Based on your requirements and our experience we propose a solution tailored to your unique needs and situation.
Once the contractual agreements are ironed out, we get straight to it and we can have your support team up and running within weeks.
CCP was looking for a way to provide 24/7 player support to its global player base in their native languages. The need for a highly skilled support team fluent in English, Russian, German, Spanish, Portuguese, and French led CCP to search for an outsourcing partner. That search led to a collaboration with 5CA. The need for a highly skilled support team fluent in so many languages led CCP to search for an outsourcing partner. Read more about their collaboration with 5CA.
In early 2018, Wargaming Mobile launched the hit title World of Warships Blitz. Wargaming Mobile’s Director of Player Experience was determined to deliver an excellent player experience. Their mission is to create an awesome, high-quality gaming experience that can be enjoyed by millions of players. Wargaming is an award-winning online game developer and publisher. One of the leaders in the free-to-play MMO market, the company delivers authentic gaming experiences and services across PC, console and mobile platforms. Read more about how 5CA was able to meet all of their CS needs.
Recharge.com provides a fast and safe exchange of digital value. 5CA and Recharge.com have true partnership tier-one agents working together with tier-two agents. Read more about how 5CA and Recharge.com are able to deliver customer support.