CX Technology
Our team of 25+ seasoned data scientists collect complex insights to understand what makes your customers tick and deliver data solutions for better CX.
Understand your customers.
Our dedicated data and analytics team works around the clock to create and refine cutting-edge data solutions.
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Dashboard Reporting
Gain complete visibility on all aspects of operations, including insights into volumes, service, quality, efficiency, and experience.
Automation
Increase player satisfaction and boost agent onboarding with AI augmentation solutions for high-quality agent-player interactions.
UX/PX Journey Mapping
Analyze your players’ thoughts and needs with dynamic forecasting software that examines changing player behavior patterns.
Sentiment Analysis
Understand sentiment drivers by monitoring player sentiment and drops to increase efficiency and customer satisfaction.
Predictive Analytics
Detect emerging issues impacting your players and implement proactive strategies to mitigate player satisfaction and reduce ticket numbers and costs.
Growth Factory
Learn what drives players to stop playing your game and gain actionable recommendations on player retention and gaming segment expansions.
Looking for standalone tech solutions?
Visit 5CA Tech to learn more about our innovative, data-driven CX solutions. Visit 5CA Tech →
Trusted by world-class gaming studios and other industries for over 23 years.
Tech solutions for the modern world.
We crafted our tech solutions to help you scale your business and understand your customers through optimizing your CX.
Are you keen to understand how fans of brands can help your business?
Thorough customer support analytics.
Gain detailed, actionable insights into all aspects of support operations with targeted analytics.
Automated translation platform.
Seamlessly cover 108 languages with our innovative translation platform.
Sentiment analysis & trending topics.
Identify the most prevalent customer issues with real-time text mining and sentiment algorithms.