News & Insights

News & Insights

Articles, advice and how-to guides to help you deliver an excellent customer experience for your global customers.


#WorkFromHome Webinar: educational levels of WFH agents and the link to quality

Companies across the world are racing to get their team all working from home to protect them. During multiple global lockdowns citizens are expected to practice social distancing, therefore it is essential for companies to operate with as many people as possible working from home.

#WorkFromHome Webinar: How To Keep Remote Agents Motivated

95% of our team works from home and we have been working this way for over 15 years, where we truly understand what it is really like to build a work from home strategy with a huge focus on quality.

Working from home, a dream that came true

I've been working from home for a full year now, and no working experience can compare...

Customers vs. fans: supporting MMO gamers

One of the most interesting things about the gaming industry is that gamers don’t behave like customers. Sure, they have no problem spending like customers, but their devotion and passion makes them more like super-fans.

CX companies moving rapidly to WFH are about to discover a major flaw in the recruitment industry

At 5CA working from home is just business as usual. 95% of our team is based at home so we have been watching the sudden focus on work from home business models, especially for customer service, with some interest.

How to train and develop your remote workers

It sounds kind of obvious, but training and developing your remote workforce is essential to improving their skills and performance. It encourages them to be more engaging within the workforce of your company while working from their home office, which leads to happy, effective and great employees that are here to stay...

Tech assistance from the holy mountain

I saw the situation, and I went for it. 2014 was going to be a decisive year. It was to be the year I got laid off from my well paid corporate job and the year I decided to study Permaculture and reunite with nature again!

The three secrets of work from home productivity

Because 95% of our team works from home and we have been working this way for over 15 years I feel confident that I can help people to understand what it is really like to build a work from home strategy.

Mobile gaming: unauthorized spending increases with people at home

With more and more companies providing work-from-home possibilities, and children spending more time at home during school breaks, many tend to fill the time previously spent commuting or at after-school activities on picking up new or old hobbies. It comes as no surprise that playing video games is one of those favored hobbies.