Articles, advice and how-to guides to help you deliver an excellent customer experience for your global customers.
The most successful companies make listening and understanding their customers a vital part of their business strategy. Sounds simple, doesn’t it?
Staff engagement has a variety of factors that employees should give attention to, and one of these factors that I am particularly passionate about is employee development.
In this article, I’ll provide you with five tips to shape your customer service organization in such a way that you can prevent your customers from experiencing exactly this.
When you think about Customer Experience I’m willing to bet you’ll typically think about the experiences customers have when evaluating a product or service, choosing and buying it, and then actually using it.
Chances are your company has a defined mission statement. A short description of your market, goals, and how you intend to reach those goals...
What do you make of this phrase: If we want to improve our CSAT then we need to increase FCR! If you're new to customer service then this is probably complete gibberish to you...