News & Insights

News & Insights

Articles, advice and how-to guides to help you deliver an excellent customer experience for your global customers. Our in-house experts write about a variety of topics including CX, WFH, gaming, and many others.

Our blogs receive updates at least twice a week, so make sure to visit frequently to get all the latest news and insights from 5CA.

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Are you ready to embrace the new economy?

Companies across the world are finding their business extremely disrupted at present and it looks like things may get worse before they get better. During this time there has been a strong focus on the need for people to work from home. Business journals are full of tips and tricks on how to keep companies running when nobody is at the office, but the emphasis is always on this situation being temporary.

How working remotely has allowed me invaluable time with my son

"I'm on break, it's my turn to hold him!" This is just one statement many fathers don't get to say to their significant other as they usually do not have home based job. The first set of stressors that come with being a new parent is the concern of scheduling, finances, and returning to work.

Pulling apart the myth that work can only be done in one place

I have to say, the first time leading a team without ever being in the same room is quite a unique and unsettling experience in the first few weeks. I speak from a limited experience when it comes to working remotely, but one that is all too familiar to many people who work or study in modern urban environments.

How working from home allowed me to eat in the world’s best restaurant

I have to say, the first time leading a team without ever being in the same room is quite a unique and unsettling experience in the first few weeks, but I have found that it makes you work a lot on your communication skills. I couldn’t have done this without the opportunity to work remotely for an amazing company, doing what I love, in a field that I love, with amazing people.

International women’s day at 5CA

International Women's day is here and we would really like to give it the attention it deserves. That is why we’ve asked Recruiter Ivana Bera, Senior Agent Ana Morazán, Traffic Controller Cinandi Botha and Administrative Assistant Sera Ozerinc to answer 5 questions regarding this important day and the position of women in general.

Gen Wii – Alexa, find me a job!

In this new day and age where no one spends more than 67 seconds away from a screen without at least a hint of anxiety, recruiting and engaging this new wave of job seekers is no less complicated than swiping right, get a match and then not really knowing how to open a conversation anymore (sound familiar?). That's right, I'm referring to the new kids on the block: Generation Z.

Knowledge is power, or is it?

"Knowledge is power"; this quote has been used by several great minds throughout history but is most often attributed to the works of philosopher Sir Francis Bacon in his work Meditationes Sacrae (Sacred Meditations) from 1597. This quote is still often used today, but has this ancient wisdom survived the test of time?

Meet 5CA’s polyglots

Consumer support over any channel, in any language, at any time: 5CA’s successful contact center as a service is possible because we use technology to make planet Earth our talent pool. It also presents an intriguing challenge: How do we balance flexibility, productivity, and security?

Trial and error: experiments in engagement

Workforce engagement is a buzzword. And like all good buzzwords, there’s a lot of hype around it, but something really valuable at the heart of it too. My role as Engagement and Communications Lead has been about trying to find out what kinds of activities and programs reap benefits, and which ones don’t quite make the cut.