Player Support Meetup Highlights: Insights and Connections from Amsterdam
On October 16th, 5CA hosted over 50 leaders in player and customer support at Amsterdam’s Volkshotel for a day filled with insights, networking, and fresh ideas.
On October 16th, 5CA hosted over 50 leaders in player and customer support at Amsterdam’s Volkshotel for a day filled with insights, networking, and fresh ideas.
On October 16th, 5CA hosted over 50 leaders in player and customer support at Amsterdam’s Volkshotel for a day filled with insights, networking, and fresh ideas. This exclusive event brought together a unique mix of gaming companies, tech innovators, and many of our valued 5CA clients, creating a dynamic space for sharing strategies and rethinking how support teams can meet the demands of a rapidly evolving industry.
The event opened with a look at emerging trends in player and customer support, focusing on how technology and shifting player needs are impacting both gaming and tech landscapes. This set the stage for a day of collaboration and forward-thinking discussions, with insights from both tech and gaming experts on what’s next for support teams.
– Kamila Stankiewicz
Quality Assurance Specialist
Throughout the day, attendees from diverse sectors shared practical strategies and expert perspectives on the core areas driving success in player and customer support:
Quality Assurance (QA): Panelists discussed approaches to keeping quality at the forefront of customer support, focusing on aligning QA efforts with player expectations and team goals. The session offered hands-on advice for setting effective quality standards and creating feedback loops that resonate with both teams and customers.
Community Management: This session highlighted the crucial role of community management in building loyalty and trust. Attendees learned about strategies for creating engaged player communities and managing challenges—emphasizing the impact of community management as a key element of modern customer support.
VIP Support: Another focus was on VIP players and the importance of delivering highly personalized support. By concentrating on these high-impact relationships, support teams can create lasting loyalty that translates into long-term success.
– Miguel Ribeiro Alves
Quality, Customer Support Lead
A highlight of the day was a session dedicated to the role of AI and automation in transforming player and customer support. With tools that speed up response times, personalize player interactions, and streamline workflows, attendees saw firsthand how tech-driven support can enhance player and customer experiences alike. This session provided participants with actionable insights they could bring back to their own teams, whether in gaming, tech, or customer service fields.
Networking sessions throughout the day encouraged attendees to connect with others who shared their interests and challenges. These exchanges allowed gaming and tech professionals to explore innovative solutions, exchange best practices, and build partnerships. Many 5CA clients were able to meet their peers in the industry, sparking new ideas and forging connections that extended beyond the event.
– Luis Silva
Senior Customer Support Manager
To cap off an inspiring day, attendees enjoyed a scenic boat tour through Amsterdam’s canals. This relaxed setting allowed for deeper conversations and offered a memorable close to a day filled with learning, sharing, and collaboration.
Our Amsterdam meetup underscored the power of community and collaboration in moving the fields of player and customer support forward. We’re grateful to all our attendees—including many of our clients—who joined us to share their expertise and vision. Stay tuned for more updates on future events as we continue building a space where innovation in player and customer support can thrive.
If you’re interested in any topics covered at the Player Support Meetup 2024 or want to know more about 5CA, contact us.
Staying updated on technological advancements is essential for customer service professionals navigating the rapidly evolving field of automation and AI. At 5CA, we’re committed to integrating innovative solutions into our services while exploring the future of AI-driven customer experiences.