Report highlights

What you will learn?

Industry changes affecting Player Support

Which factors are impacting Player Support? how are these developments changing in the future, as a result of increased pressure on the industry?

Impact of AI and Automation on Player Support

Current and future application of AI and Automation; is it an opportunity or threat? And how can it be leveraged for the future?

Operational challenges in Player Support

Which operational challenges are Player Support leaders facing on a daily basis, which form obstacles for reaching Player Support Objectives?

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