Scaling Global Support with AI-Driven Language Solutions
5CA hosted a webinar focused on revolutionizing multilingual support with AI. The session showcased how the AI Translation Portal helped global support teams scale efficiently, reduce operational complexity, and maintain high-quality customer experiences across different languages.
Tim de Rooij, Chief of Staff & Head of Product & Innovation at 5CA, discussed 5CA’s vision and roadmap for AI in global support, highlighting its impact on the future of multilingual customer experience (CX). Nahuel Porcelli, Product Manager at 5CA, provided insights into the AI Translation Portal and its practical applications through real-world client scenarios. Reynir Guðráðsson, Customer Support Manager at CCP, shared his experiences with AI-driven language solutions in the gaming industry.
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