Why 5CA
5CA has always been one step ahead of the CX game. We’ve supported massive names in the gaming industry for 20+ years and have been 100% work-from-home since 2005, all the while providing world-class customer support.
Fans of Brands
Increase customer satisfaction with expert agents who know and love the brands they work for and assist fellow fans with their problems and issues. Passionate and diverse Fans of Brands that are happy to help, live for troubleshooting, and work from the comfort of home.
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Innovative Technology
Boost your customer experience with our innovative cloud tech solutions. Our dedicated data science team develops critical tools to make CX a more intuitive industry. Stimulate your workforce efficiency and quality of support with complex data insights, trending topic analysis, and our specialized translation platform.
Read moreWe offer fan-made support, a 100% in the cloud remote operating model, and in-depth data insights.
5CA is a COPC-certified company for WFM processes, providing exceptional customer experience internationally per the COPC Customer Experience (CX) Standard. We work consistently to improve and ensure our clients a cost-orientated and quality-based experience.
Remote Model
Ramp up or down whenever you need with subject matter experts based around the world. Our remote operating model allows access to a worldwide talent pool of agents working together seamlessly, 100% in the cloud, no matter their time zone or location.
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