2025 State of Player Support
The State of Player Support 2025 provides insights from over 35 gaming companies, highlighting how leaders adapt strategies to meet evolving challenges and enhance player experiences.
The central theme is “Change”, exploring how player support can drive retention, satisfaction, and innovation in a shifting industry.
Report highlights
What you will learn?
Evaluating and Improving Service Quality
Discover proven strategies to elevate player satisfaction through proactive quality initiatives and innovative evaluation methods.
Evolving Metrics in Player Support
Explore how forward-thinking KPIs are reshaping success measurement and linking support performance to player retention and revenue.
Community Management
Learn the best practices for creating trust, reducing toxicity, and aligning community feedback with game development.
Best Practices in Vendor Management
Learn how to build strong partnerships with vendors, ensuring consistent service quality and driving innovation.
VIP Support: Challenges and Strategies
Get insights into personalized approaches for retaining high-value players and overcoming common challenges in VIP support.
Enhancing Support with AI and Automation
See how cutting-edge AI solutions are transforming efficiency and scalability while keeping the human touch at the forefront.
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