The Fan-Made CX Company | 5CA

Why 5CA?

Increase CSAT
Fans of Brands

Increase customer satisfaction with CX agents who know and love your products.

Scale Any Language
Remote Model

Scale your global customer support to any language with our cloud-based model.

Work Smarter
Data & Tech Solutions

Elevate your operation’s efficiency and
security with our cutting-edge tech
solutions & consultancy.

Industries

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Digital Brands

Multilingual customer service for digital brands that value high-quality customer experience and retention, such as brands in E-commerce, Consumer Electronics, Platforms & Apps, Subscription Services and many more.

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Gaming

With over 25 years of gaming heritage, we are experienced in offering multilingual player support for all gaming genres, from casual games to RPG, MMO or Battle Royale. Our gamer agents prioritize your game’s success on all platforms.

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Start up Scale ups

Growing your business is tough. That’s why we offer flexible and scalable solutions that fit your needs and budget. Whether you need shared services to support a launch or a dedicated team for future growth, we help you scale up and delight your customers.

Clients that trust us

Testimonials

Recharge

5CA has been an invaluable partner, consistently providing exceptional customer service solutions tailored to our needs at Recharge.com. Their dedication to excellence and seamless support have significantly contributed to our success in delivering unparalleled services to our customers.

Major Chinese Game Developer

We have developed a great partnership with 5CA which made it possible to support 2 big game launches and they continued showing their dedication throughout our game updates and patches.

Beerwulf

Our partnership with 5CA has been exceptional. Their proactive approach keeps us ahead of market shifts, delivering tremendous value for every Euro spent. Their scalability and adaptability make them an invaluable asset to our operations, ensuring seamless growth and customer satisfaction.

CCP Games

When looking for quality, I would definitely recommend 5CA.

Services

Multilingual Customer Support

Support your customers in their native language.

Customer Support

Multilingual Support delivered by agents who love your brand.

Player Support

Players supporting players; our agents are gamers who know and love your games.

Peak Management

Prepare for peaks, or scale up quickly when volume spikes unexpectedly.

Community Management

Engage your community on all channels.

Social Media Support

Meet your customers where they are, ensuring a seamless cross-channel customer experience.

Community Management

Engage, nurture and grow your community, with community management and proactive support. 

Moderation

Ensure safety for your community, with a team of experts who monitors all platforms to provide safety & security.

Tech & Consultancy

Leverage tech solutions to level up.

Tech Solutions

Streamline your support operations with solutions such as Analytics, AI and Automation.

Consultancy

Our subject matter experts are here to provide guidance and consultancy to co-create your tech strategy. 

Quick Scan

Improve with a comprehensive Quick Scan, revealing how technology can be leveraged to streamline your operations.

Multilingual Customer Support

Support your customers in their native language.

Customer Support

Multilingual Support delivered by agents who love your brand.

Player Support

Players supporting players; our agents are gamers who know and love your games.

Peak Management

Prepare for peaks, or scale up quickly when volume spikes unexpectedly.

Community Management

Engage your community on all channels.

Social Media Support

Meet your customers where they are, ensuring a seamless cross-channel customer experience.

Community Management

Engage, nurture and grow your community, with community management and proactive support. 

Moderation

Ensure safety for your community, with a team of experts who monitors all platforms to provide safety & security.

Tech & Consultancy

Leverage tech solutions to level up.

Tech Solutions

Streamline your support operations with solutions such as Analytics, AI and Automation.

Consultancy

Our subject matter experts are here to provide guidance and consultancy to co-create your tech strategy. 

Quick Scan

Improve with a comprehensive Quick Scan, revealing how technology can be leveraged to streamline your operations.

Case studies

Reducing language costs for CCP

Discover how CCP achieved a 21% overall cost reduction, with the implementation of 5CA’s AI translation platform.

Helping Psyonix scale rapidly for new markets

Learn how we boosted Psyonix’s player satisfaction by building a self-service help center, reducing the need for extra support for 65% of players.

Increasing automation while maintaining quality for Recharge

Learn how Recharge has achieved a 30% automation and 64% FRT reduction, with 5CA’s automation solutions.

Want to learn more about how 5CA can improve your customer support and CX?