Why 5CA?
Increase CSAT
Fans of Brands
Increase customer satisfaction with CX agents who know and love your products.
Scale Any Language
Remote Model
Scale your global customer support to any language with our cloud-based model.
Work Smarter
Data & Tech Solutions
Elevate your operation’s efficiency and
security with our cutting-edge tech
solutions & consultancy.
Areas of expertise
Digital Brands
Multilingual customer service for digital brands that value high-quality customer experience and retention, such as brands in E-commerce, Consumer Electronics, Platforms & Apps, Subscription Services and many more.
Gaming
With over 25 years of gaming heritage, we are experienced in offering multilingual player support for all gaming genres, from casual games to RPG, MMO or Battle Royale. Our gamer agents prioritize your game’s success on all platforms.
Start up Scale ups
Growing your business is tough. That’s why we offer flexible and scalable solutions that fit your needs and budget. Whether you need shared services to support a launch or a dedicated team for future growth, we help you scale up and delight your customers.
Clients that trust us
Testimonials
CCP Games
When looking for quality, I would definitely recommend 5CA.
Recharge
5CA has been an invaluable partner, consistently providing exceptional customer service solutions tailored to our needs at Recharge.com. Their dedication to excellence and seamless support have significantly contributed to our success in delivering unparalleled services to our customers.
Major Chinese Game Developer
We have developed a great partnership with 5CA which made it possible to support 2 big game launches and they continued showing their dedication throughout our game updates and patches.
Beerwulf
Our partnership with 5CA has been exceptional. Their proactive approach keeps us ahead of market shifts, delivering tremendous value for every Euro spent. Their scalability and adaptability make them an invaluable asset to our operations, ensuring seamless growth and customer satisfaction.
Services
Multilingual Customer Support
Support your customers in their native language.
Customer Support
Multilingual Support delivered by agents who love your brand.
Player Support
Players supporting players; our agents are gamers who know and love your games.
Peak Management
Prepare for peaks, or scale up quickly when volume spikes unexpectedly.
Community Management
Engage your community on all channels.
Social Media Support
Meet your customers where they are, ensuring a seamless cross-channel customer experience.
Community Management
Engage, nurture and grow your community, with community management and proactive support.
Moderation
Ensure safety for your community, with a team of experts who monitors all platforms to provide safety & security.
Tech & Consultancy
Leverage tech solutions to level up.
Tech Solutions
Streamline your support operations with solutions such as Analytics, AI and Automation.
Consultancy
Our subject matter experts are here to provide guidance and consultancy to co-create your tech strategy.
Quick Scan
Improve with a comprehensive Quick Scan, revealing how technology can be leveraged to streamline your operations.
Multilingual Customer Support
Support your customers in their native language.
Customer Support
Multilingual Support delivered by agents who love your brand.
Player Support
Players supporting players; our agents are gamers who know and love your games.
Peak Management
Prepare for peaks, or scale up quickly when volume spikes unexpectedly.
Community Management
Engage your community on all channels.
Social Media Support
Meet your customers where they are, ensuring a seamless cross-channel customer experience.
Community Management
Engage, nurture and grow your community, with community management and proactive support.
Moderation
Ensure safety for your community, with a team of experts who monitors all platforms to provide safety & security.
Tech & Consultancy
Leverage tech solutions to level up.
Tech Solutions
Streamline your support operations with solutions such as Analytics, AI and Automation.
Consultancy
Our subject matter experts are here to provide guidance and consultancy to co-create your tech strategy.
Quick Scan
Improve with a comprehensive Quick Scan, revealing how technology can be leveraged to streamline your operations.
Areas of expertise
Increasing player retention for EVE Online
Discover how 5CA increased player retention for CCP Games’ flagship title, EVE Online, by 7% with specialized in-game player support.
Helping Psyonix scale rapidly for new markets
Learn how we boosted Psyonix’s player satisfaction by building a self-service help center, reducing the need for extra support for 65% of players.
Recharge.com provides a fast and safe exchange of digital value
5CA and Recharge.com have true partnership tier-one agents working together with tier-two agents
Want to learn more about how 5CA can improve your customer support and CX?
