Nobody understands gamers like gamers. Our strict selection criteria ensure game support agents who are as passionate about gaming as your players.
We have a strong love of the gaming industry.
Our extensive experience providing gamer-to-gamer player support spans 25 years. That’s a quarter of a century — five console generations, long before online gaming and the entire duration of mobile gaming.
We’ve traversed the multiverse and seen virtual reality soar, supporting titles from big-name game developers to enticing indie releases since 1998. Gaming is our heritage; we know our stuff and what your players want. So, we’re here to help.
“We have developed a great partnership with 5CA, which made it possible to support two big game launches. 5CA continued showing their dedication throughout our game updates and patches, and we appreciate their efforts to accommodate our 24-hour support needs (even on short notice), their commitment to helping players, and suggested ways to improve player support.”
Senior Customer Service Manager at one of Asia’s leading gaming companies
We analyzed surveys from 60+ games to identify what players want from player support. Discover our findings in our exclusive whitepaper.