Level up your player support
Deliver more efficient, personalized PX with game-fluent, multilingual agents that connect with your players.
Players helping players, supporting leading names and their best-selling games for 25 years.
Keep your players playing with quality, loyalty-building support.
As the gaming industry grows in revenue and popularity, the demand for player support is greater than ever. Meeting players’ needs is challenging — even more so in the global, omnichannel, always-on gaming stratosphere.
We can help — by giving you industry-leading support worthy of your players’ time.
PSAT-boosting PX
Gaming Heritage
Secure, Scalable, Resilient
100% remote, cloud-powered community providing customer support in 78 countries and 25+ languages.
Improved PX Metrics
Innovative, actionable insights that drive customer lifetime value, revenue, and retention.
+
20
%
more efficient than traditional BPOs
+
30
%
staffing flexibility compared to in-house support
You build the best games. We deliver the best player support.
Many companies can provide omnichannel support; few can turn your data into actionable insights. Even fewer can unlock the full potential of your player support via AI and automation solutions — 5CA can.
Speak with a player support expert, and discover the 5CA difference.
Tailored PX solutions
Delighting gamers is about more than solving their issues; it’s about meeting their needs. Our specialized solutions—from VIP player support to community management—are designed to drive player engagement and loyalty.
VIP Player Support
Support your most loyal players with tiered VIP player support for game launches and beta testing on every platform.
Community Management
Create a safe and inclusive environment for your players. Our community managers strengthen your game community with social media support.
Content Moderation
Deliver a safer player experience with proactive risk management, fraud detection, and content moderation to combat toxicity in every language.
Ready to future-proof your player support?
Science-backed, people-driven
Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf. Our solutions include:
Automation & AI
Gather intelligence from thousands of player interactions to deliver faster response times, higher player satisfaction, and improved ROI.
Dashboards & Analytics
Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.
WFM & Forecasting
Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.
Security & Safety
Protect your players and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.
Want to learn more?
Connect with our game specialists to see how 5CA can support your players with tailor-made player support solutions and cutting-edge, AI-powered support tools.