5CA strives to be transparent and clear in our treatment of personal data as well as in our privacy practices, so our privacy policy has been created in a very user-friendly manner and should be easy to understand. Our goal is to treat our customers and employee’s information carefully and with respect.
Our privacy policy has been created to explain how we use personal data online. Personal data, as defined by Article 4 of the General Data Protection Regulation, is any information relating to an identified or identifiable natural person (one who can be identified, directly or indirectly). This includes things such as names, email address, ID numbers or location data.
We will process and store the following Personal Data (defined by Article 4 GDPR as any information relating to an identified or identifiable natural person):
We may ask for your information when you register or enter information on our site, subscribe to a newsletter, fill out a form or use our Live Chat.
By ‘processing’ we mean obtaining, using, disclosing, storing and eventually deleting data.
We process your personal data for the purpose of running our business and providing you advice regarding customer support services. We process your information only when you request for services or information from us, register with us, participate in public forums or interact with us in any other way.
Please note that when you provide personal data on to us on a third-party site, such as through social media, that information will be processed separately by that third-party site. This means that the information that 5CA processes is covered by this privacy policy while the information processed by the third-party sites will be subject to their privacy policies. Any privacy choice that you do on a third-party site will not apply to our use of the personal information.
We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
You should keep in mind that any information that you decide to share in our comment sections or chat features may be read, collected and used by others who access them. To request removal of your personal information from publicly available areas of the site, contact us at compliance@5ca.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Ensuring that your data is secure is very important to us which is why we have taken different technical and organizational measures to ensure this. We want to avoid any personal information from unauthorized access, disclosure, use or alterations. For this reason, it is also important that you also use safe passwords, without sharing them with other people and that you update them regularly. This is why:
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
If you have any concerns regarding our security, please contact us at compliance@5ca.com.
If 5CA were to experience a data breach and your information were affected, we will inform you if there is a risk of your data being misused and/or if there is a legal obligation to do so. In some situations, 5CA may be legally bound to also contact the local data protection authorities in case of a data breach happens.
9. Data transfers, storage, and processing globally
5CA operates around the world and may transfer your personal data to other offices or third-party locations around the world – which may be outside the European Economic Area (EEA) -for the purposes that have been set out in this Privacy Policy. In some countries outside the EEA, data protection laws may provide lower safeguards than those in the EEA, which is why we take specific additional measures to keep this personal data safe as determined by GDPR, such as transferring to countries that have deemed adequate by the European Union or using standard contractual clauses (as approved by the European Commission).
10. Changes to this privacy policy
This Privacy Policy may be changed from time to time in order to keep up with the relevant legal requirements. If we change our Privacy Policy, we will update the date at the bottom of this page and if there are any material changes, they will be clearly indicated on our website.
11. Requests or questions
Feel free to contact us if you have any questions regarding your personal data. You can also contact us with requests to exercise your rights under European data protection law. Such rights include the rights to access, rectification, erasure, restriction of processing, data portability and object.
If you have any requests or questions with regard to your personal data you can contact our Data Protection Officer:
Elif Tan
compliance@5ca.com
12. Complaints
We advise you to contact us first at compliance@5ca.com if you have any complaints regarding the processing of your personal data. But you have the right to lodge a complaint with the supervisory authority: Autoriteit Persoonsgegevens
