CRM & Configuration | 5CA

CRM & Configuration

Track customer interactions at every step of their buying journey and nurture your customer base with Zendesk-powered CRM solutions tailored to your brand.

Customer relationship management, tailored to you

Build stronger, longer-lasting brand-customer relationships with CRM solutions that help streamline processes, integration, configuration, and reporting to increase sales, profit, and overall customer service.

Zendesk Support Suite, our go-to tech offering, gives you real-time data analytics, can scale to your needs, provides configuration flexibility, and offers custom integrations for your brand — whatever your industry.

CSAT-boosting CX


Global Support

Support your worldwide consumer base with multilingual support in over 28+ languages.


Improve CSAT

Achieve greater customer satisfaction with proactive on-demand support that satisfies their needs.


24/7 Customer Care

Provide real-time support across different channels to increase customer loyalty and boost CSAT.

CRM solutions for faster, scaling, customer and brand-tailored customer service.

Experience seamless omnichannel coverage on cloud-secured CRM systems powered by Zendesk for easy implementation and ultimate CX with third-party integrations, optimization checks, and full-service admin all in one place.

Develop strategies and strengthen your relationship with your customers with full-service support.

Tailored CX solutions

Manage your customer relationships in one secure cloud platform with 5CA. Our Zendesk-powered CRM solutions keep you on top of your customers’ wishes to offer them omnichannel support — 24/7.

Workforce Management

Access to actionable data insights in near real-time. Learn what’s going well, what isn’t, and how we can fix it — in one place.

Sentiment Analysis

Identify your customers’ emotions and what parts of your support are working and which aren’t to proactively maximize CSAT.

Customer Journey Mapping

Unlock efficiency through our UX and customer journey mapping solutions for an enhanced customer experience.

We’re future-ready and people-led. Discover more next-gen tech solutions from our experienced Data team to optimize and advance your operations.

CX that exceeds expectations

Interested in learning more about our innovative data and automation solutions?