How to manage customer support spikes
Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.
What’s the secret to ramping up your gaming PX?
5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?
Is quality CX the secret to scaling up quickly and effectively?
It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.