5CA Articles, Insights & Interviews | Blog | 5CA


Blog Joep de Jong

The Front Lines of Gaming: Overcoming Player Support Hurdles in 2024

What’s really keeping customer experience (CX) leaders in the gaming industry awake at night? Against the backdrop of rapidly advancing technology, it’s the enduring operational challenges that stand out significantly.

Read more
Blog Key Trends Reshaping Player Support in 2024 Blog cover

Adapting to the Future: Key Trends Reshaping Player Support in 2024

In the fast-paced world of online gaming, the terrain is shifting under our feet with every passing quarter. We are seeing seismic changes in how games are marketed, how players are retained, and, importantly, how Player Support is evolving.

Read more
News 5CA Team at Tel Aviv

Player Support Meetup 2023: uniting worldwide experts

5CA’s Player Support Meetup brought together player support experts from around the world to discuss the future of gaming support.

Read more
Blog Attacker

Social engineering: The chameleon effect

As cyberattacks continue evolving, hackers are using more advanced techniques like social engineering to target gaming ecosystems and their players. So how can you protect yourself against them?

Read more
Blog The exciting future of customer-brand relationships

Brand-customer relationships: what does the future look like?

Brand-customer relationships are forever in flux, changing faster than algorithms since inception. With the web now in their hands, consumers know what they want from a brand: great CX.

Read more
Blog 5 reasons CX is the heart and soul of a successful brand

How customer experience can make your brand a success

In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?

Read more
Blog How fans of brands can improve your customer experience ROI

How fans of brands can improve your CX ROI

At 5CA we believe the CX that we offer is superior because it’s fan-made.

Read more

Fraud in the Gaming Industry: Unmasking the Dark Side

We see an alarming trend has emerged: the gaming industry has become a prime target for fraudsters, as in every community, online or offline, there is fraud.

Read more
Insights wooden blocks with web 2.0 3.0 written on them

Why web3 game developers should focus on game development and growth

What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?

Read more
News COPC certificate for WFM Processes

5CA is officially a COPC-certified company!

Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.

Read more
Blog How to combat toxicity in gaming

How expert player support can combat toxicity in gaming

Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?

Read more
Interviews David Bos

High 5: A conversation with David Bos

With over two decades of data experience, CTO David Bos has overseen rampant technological change. Confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain.

Read more

Do you want to read on?
You can, go visit our blog archive.

Blog archive
Fans of brands

Tailored CX solutions, delivered through our work-from-home model.

See our wide range of products.

Discover our products