How expert player support can combat toxicity in gaming
Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?
How to manage customer support spikes
Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.