David Bos

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Blog How to combat toxicity in gaming

How expert player support can combat toxicity in gaming

Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?

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Blog How to manage customer support spikes without getting overwhelmed

How to manage customer support spikes

Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.

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Blog Ready to ramp up your gaming PX with our super-secret superpower?

What’s the secret to ramping up your gaming PX?

5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?

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Blog Quality CX is the secret to scaling up quickly and effectively.

Is quality CX the secret to scaling up quickly and effectively?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

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Blog How do you treat your Very Important Players?

How do you treat your VIPs (Very Important Players)?

Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy and good for you, for repeat revenues and bottom line. But just how do you do it?

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Blog How fans of brands can improve your customer experience ROI

How fans of brands can improve your CX ROI

At 5CA we believe the CX that we offer is superior because it’s fan-made.

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Blog 5 reasons CX is the heart and soul of a successful brand

5 reasons CX is the heart and soul of a successful brand

In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?

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Blog Did you know great CX is the ultimate driver for player retention

Did you know great CX is the ultimate driver for player retention?

The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX. 

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Insight the mobile gaming boom and expectations

Going mobile: the mobile gaming boom and expectations for what’s more to come in 2021.

It finally happened — gaming became mainstream and that it’s not a trend going anywhere anytime soon. 

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Insight How a solid relationship between CX and brand strategy can superpower your start-up

How a solid relationship between CX and brand strategy can superpower your start-up.

Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who’s worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.

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Blog The World is Not Enough for Earth 2 and 5CA

The World is Not Enough for Earth 2 and 5CA

Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.

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Blog 5 key problems of remote work without a work from home strategy

4 reasons to implement a work from home strategy

Over the last year, millions have made the shift to WFH. Although benefits are aplenty, a fully remote workforce has its share of problems. But did you know you can overcome all of them with a solid work from home strategy?

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Hey, start-ups! Did you know quality CX is about more than just price?

Hey, start-ups! Did you know quality CX is about more than just price?

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