Digital Services & Ecommerce | 5CA

Hassle-free ways to enhance your digital and ecommerce customer service

Online sales will make up nearly a quarter of global retail sales by 2025 — it’s time to future-ready your company with specialized ecommerce customer service.

Whether you’re a retail marketplace or a digital or streaming service, ecommerce customer support will help your global customers throughout their purchasing journey with personalized omnichannel support.


24/7 Customer Care

Provide real-time support across different channels to increase customer loyalty and boost CSAT.


Full-scale Global Reach

Support your worldwide consumers with multilingual support in over 28 languages — and counting.


Improved Retention

Customers who feel connected to your brand and its community are more inclined to buy again.

Find out how ecommerce customer services can increase customer loyalty and boost profit

Omnichannel Customer Support

Reach your customers on their favorite channels. Our omnichannel support solutions turn customers into brand advocates.

Customer Service Outsourcing

Scale up your customer service team on demand. Outsourcing helps decrease ticket backlogs and gives you additional coverage.

Multilingual Customer Support

Nurture and strengthen your customer-brand relationships by supporting them in their native languages — wherever they live.

Stay up to date on consumer trends with future-ready, tailored CX

Partnering with 5CA gives you access to proactive customer service measures that meet your customers’ expectations. Learn more about our full-package services.

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Case studies

Increasing player retention for EVE Online

Discover how 5CA increased player retention for CCP Games’ flagship title, EVE Online, by 7% with specialized in-game player support.

Aiding Gigsky’s growth with 24/7 customer support

Learn how our remote operating model enabled Gigsky to provide around-the-clock customer service at an affordable rate.

Reducing ticket backlogs with multilingual support

Find out how our time-tested remote operating model helped reduce its average reply time to just three hours.

Personalized ecommerce support

Provide a seamless customer experience for all your online customers and subscribers with multilingual, omnichannel ecommerce customer service that boosts loyalty and reputation.