We onboarded Recharge.com in just three weeks. The process included access to our cutting-edge customer support tools, a fully-trained support team of enthusiastic agents, near real-time KPI reporting, and a Client Service Manager who works day in and day out to make Recharge.com’s customer services even better.
Integrating Recharge.com into the 5CA ecosystem meant implementing a customized new CRM system. This afforded them the flexibility they wanted and allowed for in-depth insights and analytics.
Using data visualization tool, Power-BI, we were able to deliver usable operational information such as reaction per case, contact ratio, and average first-time response as part of our Service Level Agreement. Access to these metrics and the ability to dive into them allows Recharge.com to make informed strategic decisions.
As a pilot for Recharge.com, we provided support via our proven work-from-home model which quickly yielded positive results. Now they aren’t restricted by geography, Recharge.com has access to a talent pool of agents from all over the world. We can now efficiently staff additional agents whenever support volume increases.
As partners, Recharge.com have a relationship focused on innovation and flexibility.