About 5CA - The Fan-Made CX Company | 5CA

Our vision, your advantage 

Remote work is the future — we’ve known it for 18 years. Remote customer service gives access to multilingual, digitally native agents, 24/7 support, and data-driven insights that promote CX and customer satisfaction.

Who is 5CA?

5CA was founded on a simple idea: bringing people and technology together to enable a people-first approach to customer service.

We aim to support our clients and agents to deliver a superior, personalized customer experience, regardless of where you—and your customers—are based.

We offer outsourced customer service that spans 28 languages and 78 countries and data-driven solutions that assist our clients in monitoring and improving their services.

5CA is a COPC-certified company for WFM processes, providing exceptional customer experience internationally per the COPC Customer Experience (CX) Standard. We work consistently to improve and ensure our clients a cost-orientated and quality-based experience.

Don’t just take our word for it, take it from our clients

Increasing player retention for CCP’s EVE Online
Helping Psyonix scale rapidly for new markets
Reducing ticket backlogs for Recharge.com with Power BI

Interested in transformative CX for the digital age?