What do players want from player support?
The gaming industry is competitive. With thousands of games and millions of players, you have to know what your players want for your game to succeed.
We analyzed almost 12,000 surveys from 60+ games to identify what players are looking for — and how you can make your player support for the players.
Gain valuable player support insights with our whitepaper
Trusted by world-class gaming studios for over 24 years.
The study
5CA analyzed almost 12,000 surveys from 8 gaming developers supporting over 60 games.
We investigated player expectations, support offerings, and the individual business needs of gaming companies before implementing actions to improve our clients' overall player experience.
Findings
20% of players feel most game support doesn't match their expectations.
22% of players want more personalized support experiences.
Up to 35% of players abandon games if their support needs aren’t met.
Why 5CA?
5CA has worked side-by-side with the gaming industry for 20+ years. We've supported massive releases from developers and studios such as Ubisoft, Epic, 2K Games, Rovio, King, and Tencent.
Our cornerstones power what we do: remote-working, fan-like agents and data-driven insights. We work 100% remotely via a timetested remote operating model, which lets us source gamer agents worldwide.
We understand your players because we are your players — we’ve also studied what they have to say. Your players want fast, efficient support tailored to their needs, and 5CA has the tools you need to satisfy them all.
