Videos
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Player Support Meetup Highlights
The 4th edition of our exclusive Player Support Meetup in San Francisco brought together global Player Support leaders for a day of knowledge sharing, networking, and shaping the future of Player Experience.
21 Nov, 2025
Player Support leaders met at the 3rd edition of this exclusive event in Amsterdam, focusing on knowledge sharing and preparing Player Experience for the future.
21 Nov, 2025
In London, Player Support industry leaders connected for a day filled with insightful panels, dynamic discussions, and collaborative roundtables.
21 Nov, 2025
5CAST | 5CA’s Podcast Series
In our second episode, we explore 5CA’s QA Assist, a solution designed to continuously evolve and push the boundaries of customer experience. Here’s a deep dive into what the tool does, the vision that inspired it, and how it’s paving the way for the next chapter of CX.
22 Sep, 2025
In this premiere episode, we explore 5CA’s in-house AI Translation Portal, part of our cutting-edge AI CX Platform. We’re diving into what it does, why we built it, and how it’s helping us shape the future of multilingual support.
31 Jul, 2025
5CA’s Webinar Series
5CA’s latest webinar installment features a power-packed session on revolutionizing multilingual support with AI. The session showcases how our AI Translation Portal helps global support teams scale efficiently, reduce operational complexity, and maintain high-quality customer experiences across different languages.
31 Jul, 2025
5CA brings forward key insights on the evolving role of AI in revolutionizing how gaming companies approach player support and community management. The session starts with some key insights from our 2025 State of Player Support Report and then leads to interesting discussions with industry experts.
31 Jul, 2025
5CA Global Community
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Gerhardt, Yaseen, and Daniel.
28 Oct, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Milan, Lester, and Reicha.
25 Aug, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Daffa, Amelya, and Hanifah.
31 Jul, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Jody, Jutamas, and Musab (& Cookie).
31 Jul, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Dimitrios, Paulo, and Khalil.
31 Jul, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Dimitrios, Clayton, and Telmo.
31 Jul, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Romain, Kyle, and Dale.
31 Jul, 2025
5CA Quality Quests
Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Gaelle guides you through our agent performance process.
31 Jul, 2025
Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Zondre walks you through our journey-mapping approach.
31 Jul, 2025
Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Gaelle walks you through our training approach.
31 Jul, 2025
Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Gaelle guides you through our Quality Assurance approach.
31 Jul, 2025