Player Support is operating in a fundamentally different environment than it was just a few years ago. Players now engage across multiple platforms at once, communities shape perception in real time, and expectations for speed, clarity, and consistency continue to rise. At the same time, studios are navigating fragmented signals, growing trust and safety demands, and increasing pressure to adopt AI, often without the data foundations needed to do so effectively.
2025 State of Player Support
Key insights from 35+ Gaming companies, shaping the future of the industry.
The State of Player Support 2025 provides insights from over 35 gaming companies, highlighting how leaders adapt strategies to meet evolving challenges and enhance player experiences. The central theme is “Change”, exploring how player support can drive retention, satisfaction, and innovation in a shifting industry. Explore sections on QA, Evolving metrics in Player Support, Community Management, Vendor Management, VIP Support, and Tech.
2024 State of Player Support
What are Customer Support leaders’ priorities, main challenges, and best practices in 2024?
After months of conversations with Player Experience leaders of global gaming companies, 5CA is proud to present the 2024 State of Player Support Report. Discover trends and today’s priorities of Customer Support leaders. Dive deep into the industry changes affecting Player Support, the impact of AI and Automation, as well as PX operational challenges.