Community Management | 5CA

Community Management

Build more meaningful relationships with your audience, via outsourced community management solutions. Attract, nurture, and build your online community, with 24/7 support, across 28+ languages.

Engage your audience, wherever they live.

Unite your brand’s online community with quality community management from reputable, multilingual agents. Provide an authentic, fan-like environment that boosts customer loyalty and satisfaction.


Whether you’re looking to support a fresh product or a new video game, you’ll always have an expert team ready to engage with your customers, moderate content, and enforce community guidelines.

Grow your user base through positive interactions that build loyalty.


CSAT-boosting CX support

Proactive and reactive, brand-specific social media solutions that bolster your reputation with increased response time.


Improved user safety

Protect your community through a winning combination of advanced automation & human intervention.


Strategy & consultancy

Want to know more about best practices, processes, next-gen tools, and robust security measures? Our experts can advise.

Nurture your community for better user experience.

Meet today’s heightened audience expectations by keeping your fans engaged within a safe, online community. We help brands get out in front, by unlocking the full potential of their online communities — in their voice.

Loyalty-building community management, that safeguards your brand.

Tailored community management solutions

Deliver outstanding community support at every touchpoint with our community management expertise. Our solutions are versatile and adaptable, built to suit your requirements.

Social Media Management

Connect with your community on their favorite social media platforms. We can assign brand-knowledgeable agents to interact with your customers.

State of Gaming Report V2

Lift Brand Awareness

Proactively increase customer comfortability, brand awareness, and visibility by engaging in your brand’s tone of voice.

Omnichannel Support

Reach your customers across multiple channels, no matter how they prefer to interact with your brand, to ensure a consistent customer experience.

Your community, our expertise. Deliver the best customer and fan experiences, and bring your online community to life — with 5CA.

Science-backed, people-driven

Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf.

Our solutions include:

Automation & AI

Gather intelligence from thousands of customer interactions to deliver faster response times, higher customer satisfaction, and improved ROI.

Data & Analytics

Transform customer service operations data into business opportunities, with detailed analytic reports, KPI and trend reporting, and impact analysis.

WFM & forecasting

Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.

Security & safety

Protect your customers and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.

5CA's consultative approach

Like all 5CA services, our community management solutions are fully customizable. Let us know more about your brand, processes, and tech stack, and we’ll recommend the next steps.