Consumer Electronics Customer Support | 5CA

Update your consumer electronics customer support today

More people are using electronic devices than ever, from smartphones and home assistants to headphones and watches. This requires 24/7 customer support to meet its strict demands before your customers turn away.

5CA’s outsourced consumer electronics support can help you provide instant, personalized, multilingual, omnichannel solutions that speak to your customers when they need it — not after.


24/7 Customer Care

Provide real-time support across different channels to increase customer loyalty and boost CSAT.


Full-scale Global Reach

Support your worldwide consumers with multilingual support in over 28 languages — and counting.


Improved Retention

Customers who feel connected to your brand and its community are more inclined to buy again.

Discover how we can help you boost your consumer electronics customer service to meet buyer demand

Omnichannel Customer Support

Reach your customers on their favorite channels. Our omnichannel support solutions turn customers into brand advocates.

Customer Service Outsourcing

Scale up your customer service team on demand. Outsourcing helps decrease ticket backlogs and gives you additional coverage.

Multilingual Customer Support

Nurture and strengthen your customer-brand relationships by supporting them in their native languages — wherever they live.

Stay up to date on consumer trends with customer support tailored to your brand

Partnering with 5CA gives you access to proactive customer service measures and CX that meet your customers’ expectations. Learn more about our full-package services.

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Case studies

Increasing player retention for EVE Online

Discover how 5CA increased player retention for CCP Games’ flagship title, EVE Online, by 7% with specialized in-game player support.

Helping Psyonix scale rapidly for new markets

Learn how we boosted Psyonix’s player satisfaction by building a self-service help center, reducing the need for extra support for 65% of players.

Reducing ticket backlogs with multilingual support

Find out how our time-tested remote operating model helped reduce its average reply time to just three hours.

Let's support together

Whether you’re looking to expand to new markets, stay ahead of the curve, or proactively troubleshoot any technical issues, we can help provide ultimate customer satisfaction.