Technical Support

Advance your technical support team by outsourcing customer service agents with vetted technical skills. Let them troubleshoot your customers' tech issues while you focus on your product.

Elevate your technical support services for the digital age

Outsource qualified techsperts to help troubleshoot your customers’ issues — whatever they may be. Whether bleeping computers or connectivity issues, our specialists know precisely how to help.
 
Our tech-savvy global agents are up-to-date with hardware advancements, are wild about tech, and are expert troubleshooters who know their metaverse from their megabyte.

CSAT-boosting CX

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Improved CSAT

Achieve greater customer satisfaction by troubleshooting their technical issues on demand.

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Global Reach

Support your worldwide consumer base with multilingual support in over 28 languages — and counting.

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24/7 Customer Care

Provide proactive real-time support across different channels to increase customer loyalty and boost CSAT.

Technical support that's more than just turning it on and off again.

Customers are tech-savvy; they like solving their own issues if they can. If not, you need technical support that answers their questions quickly and accurately. Since our techsperts are your customers, they can deliver quality support that keeps them satisfied.

Troubleshoot your customers’ tech issues in 28 languages and counting.

Tailored tech support solutions

Solve your customers’ most frustrating technical issues in their language. Our tech-savvy agents specialize in computer support and troubleshooting, and our purpose-built knowledge bases can help your customers find the answers they need ASAP.

Omnichannel Support

Reach your customers on their favorite channels. Our omnichannel support solutions turn customers into brand advocates.

Knowledge Base Management

Proactively help your customers help themselves. We can help you build branded knowledge bases that answer your customers’ FAQs.

Chatbots

Cut down on lengthy response times and DSAT with intuitive chatbots that support your customers 24/7 in their language.

We’re a global nation of techsperts. Learn about 5CA Tech and how we leverage our technical expertise to ensure our clients’ support hits the mark.

Science-backed, people-driven

Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf. Our solutions include:

Automation & AI

Gather intelligence from thousands of player interactions to deliver faster response times, higher customer satisfaction, and improved ROI.

Data & Analytics

Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.

WFM & forecasting

Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.

Security & safety

Protect your customers from harmful behavior with patented fraud prevention, information security, and content moderation services.

Specialist technical support

Want to learn more about how our specialist technical support agents can satisfy your already-knowledgable customers?