5CA Subprocessor list
Last amendment: 3rd of August 2026
5CA International B.V. acting in its capacity as a Processor utilizes the following Sub-processors, as described in the Data Processing Agreement:
| Full Legal Name of Sub-Processor | Type of Services Provided by Sub-Processor | Location of Sub-Processor | Data Transfer Mechanism for Transfers of Personal Data to Countries Outside of the European Economic Area (EEA) |
|---|---|---|---|
| ITisIT B.V. | IT services (ISP) for Processor systems and servers. | Damzigt 14, 3454 PS DE MEERN, the Netherlands | Not applicable for EEA entity, Appropriate safeguards (data processing agreement) |
| Microsoft Corp. | Office tools, PowerBI, Common Data Services, Azure, Microsoft security, browser, data management and other tools. | Microsoft Ireland Operations Limited, One Microsoft Place South County Business Park Leopardstown Dublin 18 D18 P521 Ireland | Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities |
| Teramind Inc. (if applicable) | Data loss prevention solutions, enabling data monitoring and protection. Supports compliance and security of information. | 525 Randall Ave Ste 100, PMB 491, Cheyenne, WY 82001 USA | Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |
| Databricks, Inc. (if applicable) | Unified analytics platform for data engineering, data science, and machine learning. Supports collaborative data processing and advanced analytics. | 160 Spear Street, Suite 1300, San Francisco, CA 94105 USA | Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |
| Postman, Inc. (if applicable) | Tool for API development, testing, and documentation. Supports API design, debugging, and collaboration, enabling the building and maintenance of robust APIs. | One Market Plaza, 1 Market Street, Steuart Tower, Suite 0800, San Francisco, CA 94105 USA, or VeraSafe Ireland Ltd, Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork T23AT2P, Ireland | Not applicable for EEA entities, Adequacy |
| Genesys Telecommunications Laboratories, B.V. (Purecloud) (if applicable) | Platform handling customer support calls. | Gooimeer 6-02, 1411DD Naarden, Netherlands | Not applicable for EEA entity, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |
| Zendesk Inc. (if applicable) | Customer support handling platform. | 989 Market St. Ste. 300 San Francisco, CA 94103 | Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |
| Melissa Data Corporation (if applicable) | Global address verification and data quality services. | 22382 Avenida Empresa Rancho Santa Margarita, CA 92688, USA | Adequacy decisión, Appropriate safeguards (Standard Contractual Clauses) |
| Google Ireland Limited (if applicable) | Google Chrome browser, Google Sheets, Google Docs used for services provision, data analysis and tools access. | Gordon House, Barrow Street, Dublin 4, Ireland | Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities |
| Discord Inc. (if applicable) | Discord social media used for services provision. | 444 De Haro Street #200, San Francisco, CA 94107, USA | Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |
| 5CA Group Affiliates: https://5ca.com/entities/ | Supporting provision of the Services as per Agreement including but not limited to solving and handling customer support tickets, chats, other interactions via systems provided by the Controller and Processor. | Location of each Affiliate is available at: https://5ca.com/entities/ | Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities |
If translation tool is used:
| Full Legal Name of Sub-Processor | Type of Services Provided by Sub-Processor | Location of Sub-Processor | Data Transfer Mechanism for Transfers of Personal Data to Countries Outside of the European Economic Area (EEA) |
|---|---|---|---|
| Google Ireland Limited | Google Cloud translation service (customer support tickets and messages translation). | Gordon House, Barrow Street, Dublin 4, Ireland | Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities |
| Microsoft Corp. | Microsoft translation service (customer support tickets and messages translation). | Microsoft Ireland Operations Limited, One Microsoft Place South County Business Park Leopardstown Dublin 18 D18 P521 Ireland | Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities |
| DeepL SE | DeepL translation service (customer support tickets and messages translation). | Maarweg 165, 50825 Cologne, Germany | Not applicable for EEA entities, Adequacy decisions for other entities |
| OPENAI, L.L.C. | OpenAI translation service (customer support tickets and messages translation). | 3180 18th Street, San Francisco, California 94110, USA | Adequacy decision, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |
| Anthropic Ireland, Limited | Anthropic/Claude translation service (customer support tickets and messages translation). | 6th Floor, South Bank House, Barrow Street. Dublin 4, D04 TR29, Ireland | Not applicable for EEA entities, Adequacy decisions, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) for other entities |
| Mistral AI | Mistral translation service (customer support tickets and messages translation). | 15 rue des Halles, 75001 Paris, France | Not applicable for EEA entity, Appropriate safeguards (data processing agreement including Standard Contractual Clauses) |