Scaling Global Support with AI-Driven Language Solutions | 5CA Webinar

Welcome to the 5CA Webinar Series

Welcome back to the 5CA Webinar Series. In this episode, we dive into 5CA’s in-house AI Translation Portal, part of our cutting-edge AICX Platform, along with CCP Games.
Scaling Global Support with AI-Driven Language Solutions
31 July 2025


Scaling Global Support with AI-Driven Language Solutions

Watch on demand to discover:

  • AI Translation Portal insights and practical applications through real-world client scenarios
  • 5CA’s vision and roadmap for AI in global support
  • CCP’s experience with AI-driven language solutions
  • And much more…

Speakers:

  • Reynir Guðráðsson – Customer Support Manager at CCP
  • Tim de Rooij – Chief of Staff & Head of Product at 5CA
  • Nahuel Porcelli – Product Manager at 5CA

Check out more

5CA brings forward key insights on the evolving role of AI in revolutionizing how gaming companies approach player support and community management. The session starts with some key insights from our 2025 State of Player Support Report and then leads to interesting discussions with industry experts.

The 4th edition of our exclusive Player Support Meetup in San Francisco brought together global Player Support leaders for a day of knowledge sharing, networking, and shaping the future of Player Experience.

Player Support leaders met at the 3rd edition of this exclusive event in Amsterdam, focusing on knowledge sharing and preparing Player Experience for the future.

In London, Player Support industry leaders connected for a day filled with insightful panels, dynamic discussions, and collaborative roundtables.

In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Gerhardt, Yaseen, and Daniel.