Welcome to the 5CA Webinar Series

Welcome to the 5CA Webinar Series. In this episode, we are joined by Gameloft and Affogata in order to explore different perspectives on AI’s impact across both player support and community management.

AI-Driven Efficiency in Player Support and Community Management in 2025

31 July 2025

AI-Driven Efficiency in Player Support and Community Management in 2025

Watch on demand to discover:

Key insights from 5CA’s 2025 State of Player Support Report, highlighting the latest trends, challenges, and opportunities in AI-driven player engagement
AI-driven efficiency in Player Support
AI’s role in community engagement & retention
And much more…

Speakers:

Anna Yangolenko – Customer Care R&D Supervisor at Gameloft
Ross Allen – Director of Global Solutions at Affogata
Tim de Rooij – Chief of Staff at 5CA

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Scaling Global Support with AI-Driven Language Solutions

5CA’s latest webinar installment features a power-packed session on revolutionizing multilingual support with AI. The session showcases how our AI Translation Portal helps global support teams scale efficiently, reduce operational complexity, and maintain high-quality customer experiences across different languages.

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31 Jul, 2025

Thumbnail of the San Francisco Edition of the Player Support Meetup

Player Support Meetup Highlights | San Francisco

The 4th edition of our exclusive Player Support Meetup in San Francisco brought together global Player Support leaders for a day of knowledge sharing, networking, and shaping the future of Player Experience.

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21 Nov, 2025

Thumbnail of the Amsterdam Edition of the Player Support Meetup

Player Support Meetup Highlights | Amsterdam

Player Support leaders met at the 3rd edition of this exclusive event in Amsterdam, focusing on knowledge sharing and preparing Player Experience for the future.

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21 Nov, 2025

Thumbnail of the London Edition of the Player Support Meetup

Player Support Meetup Highlights | London

In London, Player Support industry leaders connected for a day filled with insightful panels, dynamic discussions, and collaborative roundtables.

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21 Nov, 2025

5CA Global Community | Episode 7

In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Gerhardt, Yaseen, and Daniel.

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28 Oct, 2025