In this premiere episode, we explore 5CA’s in-house AI Translation Portal, part of our cutting-edge AI CX Platform.
The AI Translation Portal is just one part of our new AICX Platform. Want to find out more about it?
Download our full AICX Platform report here
In our second episode, we explore 5CA’s QA Assist, a solution designed to continuously evolve and push the boundaries of customer experience. Here’s a deep dive into what the tool does, the vision that inspired it, and how it’s paving the way for the next chapter of CX.
22 Sep, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Gerhardt, Yaseen, and Daniel.
28 Oct, 2025
In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Milan, Lester, and Reicha.
25 Aug, 2025
Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Gaelle guides you through our agent performance process.
31 Jul, 2025
Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Zondre walks you through our journey-mapping approach.
31 Jul, 2025
