AI Translation, the 5CA way | 5CAST

Welcome to 5CAST, our new video podcast series.

In this premiere episode, we explore 5CA’s in-house AI Translation Portal, part of our cutting-edge AI CX Platform.

AI Translation, the 5CA way | 5CAST #1
31 July 2025

5CAST #1

AI Translation, the 5CA way

Tune in as we unpack:

  • What is 5CA’s AI Translation Portal?
  • What problem is our platform solving?
  • Success stories
  • Biggest challenges of it
  • And much more…

The AI Translation Portal is just one part of our new AICX Platform. Want to find out more about it?
Download our full AICX Platform report here

Check out more

In our second episode, we explore 5CA’s QA Assist, a solution designed to continuously evolve and push the boundaries of customer experience. Here’s a deep dive into what the tool does, the vision that inspired it, and how it’s paving the way for the next chapter of CX.

In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Gerhardt, Yaseen, and Daniel.

In each episode, meet three of our amazing community members, support heroes, gamers, and enthusiasts, sharing their journeys, passions, and what makes 5CA feel like home. Click to discover the people behind the screens and feel the spirit of our global crew! In this episode, meet Milan, Lester, and Reicha.

Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Gaelle guides you through our agent performance process.

Join our Quality team as they dive into the core of what makes 5CA support exceptional, from how we train and empower our agents to the way we ensure top-tier performance and customer experience. Each episode tackles real QA challenges and practices that shape our global remote support. In this episode, Zondre walks you through our journey-mapping approach.