With over two decades in the technology and data field, our Chief Technology Officer, David Bos, has overseen his share of technological change. Self-confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain.
Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.
It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.
Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy and good for you, for repeat revenues and bottom line. But just how do you do it?
In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?
The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX.
It finally happened — gaming became mainstream and that it’s not a trend going anywhere anytime soon.
Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who’s worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.
Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.
Hey, start-ups! Did you know quality CX is about more than just price?