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At 5CA we believe the CX that we offer is superior because it’s fan-made.

We see an alarming trend has emerged: the gaming industry has become a prime target for fraudsters, as in every community, online or offline, there is fraud.

What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?

Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.

Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?

With over two decades of data experience, CTO David Bos has overseen rampant technological change. Confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain.

Most of the CX industry knows about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. But, on the other, the volume is so high you have difficulty handling it successfully. So, where do you start?

5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy, and good for you, for repeat revenues and bottom line. But how do you do it?

With so many new games, streaming services, and opportunities out there, how can you expand the player lifecycle and keep your players playing? Well, your secret ingredient is great CX.

Gaming has become mainstream and is not a trend going anywhere anytime soon. But how is the mobile gaming boom going to continue evolving?