Blog

Does your company need a customer service mission statement?

Chances are your company has a defined mission statement. A short description of your market, goals, and how you intend to reach those goals. But have you ever given any thought about your customer service department’s mission?

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Blog

16 essential customer service metrics you can’t do without

What do you make of this phrase: If we want to improve our CSAT then we need to increase FCR!

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