Blog Webinar: how trust and transparency create quality in work from home

Webinar: how trust and transparency create quality in work from home

A few days ago, I participated in a webinar titled ‘Pioneering contact center quality working remotely.’ The title makes it clear what the focus was, but I was pleased to be joined by our Chief Customer Officer Rob van Herpen, and Derek Corcoran, CEO of Scorebuddy.

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Blog How providing a safe player environment can drive retention and life time value (LTV) in mobile games

How providing a safe player environment can drive retention and life time value (LTV) in mobile games

Last month, Vice ran an interesting article by Jess Morrissette on how games marketing invented toxic gaming culture by promoting toxicity and harassment as value propositions for gaming.

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Blog Crossing oceans with 5CA

Crossing oceans with 5CA

My experience with starting to work remotely has certainly been one of the very best opportunities I’ve had so far. It changed my life, for the better.

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Blog WorkFromHome Webinar educational levels of WFH agents and the link to quality

How 5CA hires quality work from home agents

95% of 5CA works from home. So when it comes to recruitment, we can hire the best — not just those who live near our contact center. But how exactly do we find quality agents?

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Blog #WorkFromHome Webinar: How To Keep Remote Agents Motivated

How to keep your remote agents motivated

95% of our team works from home. Find out how 5CA maintains a work-from-home strategy focused on our agents’ happiness, motivation, and quality of work.

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Blog Working from home, a dream that came true

Working from home, a dream that came true

I’ve been working from home for a full year now, and no working experience can compare. Working from home is a real dream come true.

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Blog Customers vs. fans: supporting MMO gamers

Customers vs. fans: supporting MMO gamers

One of the most interesting things about the gaming industry is that gamers don’t behave like customers. Sure, they have no problem spending like customers, but their devotion and passion makes them more like super-fans.

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Blog CX companies moving rapidly to WFH are about to discover a major flaw in the recruitment industry

CX companies moving rapidly to WFH are about to discover a major flaw in the recruitment industry

At 5CA, working from home is just business as usual. 95% of our team is based at home so we have been watching the sudden focus on work from home business models, especially for customer service, with some interest.

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Blog How to train and develop your remote workers

How to train and develop your remote workers

It sounds kind of obvious, but training and developing your remote workforce is essential to improving their skills and performance.

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Blog Tech assistance from the holy mountain

Tech assistance from the holy mountain

I saw the situation, and I went for it. 2014 was going to be a decisive year. It was to be the year I got laid off from my well paid corporate job and the year I decided to study Permaculture and reunite with nature again! Along this journey, the desire and need arose to earn money again.

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Blog The three secrets of work from home productivity

The three secrets of work from home productivity

Because 95% of our team works from home and we have been working this way for over 15 years I feel confident that I can help people to understand what it is really like to build a work from home strategy. There are so many ‘experts’ online at present, but who has real knowledge?

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Blog Mobile gaming: unauthorized spending increases with people at home

Mobile gaming: unauthorized spending increases with people at home

With more and more companies providing work-from-home possibilities, and children spending more time at home during school breaks, many tend to fill the time previously spent commuting or at after-school activities on picking up new or old hobbies.

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