by Sandra Fischbach | April 7, 2020
I saw the situation, and I went for it. 2014 was going to be a decisive year. It was to be the year I got laid off from my well paid corporate job and the year I decided to study Permaculture and reunite with nature again! Along this journey, the desire and need arose to earn money again.
One thing was clear. I was not going to leave the mountain, nor the woods to race out into the urban jungle, to come back depleted and enjoy my nature only on the weekends. There had to be another way.
Equipped with my second love for technology and my track record of technical consultancy, the best solution was: 5CA. With a minimal internet connection (yes, ladies and gentlemen I work with an ADSL connection that fits just about the requirements) I managed to tick all the boxes and become a support agent for 5CA. Eventually becoming a senior agent as well.
Nowadays, I work 6 hours a day, Monday to Friday and that from our glass and stone house out in the woods. I take calls, run technical tests, all without leaving our house, without leaving nature or without using up resources to go to work. It all works, but it works in my own rhythm. With what I love surrounding me every day. Eating my own meals in peace, often made from our own produce, I sit under the trees smiling at the sun, breathing in clean air and I know: this is my own personal heaven. My own personal heaven on earth, and I am proud to say I created it and I get to live and work in it every day.
I lost my fears. I lost my fear of “I won’t find a way out here”. I lost my fear of “it won’t work”. I lost my fear of “I will have to go back to a city job”. I trusted, believed, and I made it happen. So can you.
Fun fact: My mum said, “You’ll never find a guy in the woods!”, well, I knew the only place where I find a fitting partner is here in the woods. We found each other and we bought our paradise together.
Because, if you are in a position where you simply do not want to leave the surrounding rural area where you are because you are simply not a city type, there is a way. There are local solutions. And if there aren’t you can create them. It is your choice.
Be clear about your WHY and you will find the HOW.
Because, each time I look out of my window, I am sitting in my glass and stone house in the middle of the forest near the holy mountain of Montserrat. a place that is only 65 km away from the city of Barcelona but surrounded by sounds of nature, our cats (6 of those), our dog Olé and our many chickens. The chickens provide us with organic and delicious eggs each day.
When I look out of the window of our paradise, I also see our incipient wine yard taking shape and when I am on my breaks, I am outside with Phil (one of our cats) always by my side. Together we overlook our vegetable patch and natural swimming pool. I know it was the right choice.
Now, I am the proud owner of this paradise and can enjoy it to the fullest. That is greatly due to having found this stable project working with 5CA. So, if you are thinking about it or think it might not work from wherever you are in the world, think again. If I did it, you can too.
Product Specialist/Technical Consultant Sandra works from her home in the woods connecting to all continents each day solving complex cases and helping her co-workers to find the best solutions for customers. Her motto “Technology is a copy of Nature” is the bridge between her passions. Farming, chopping wood, learning about herbal medicine and growing her own international sustainable business is her daily after work program.
Following on from National Customer Service Week, our Chief Customer Officer Rob van Herpen reflects on the journey that customer service has undergone in the last decade, and the role it plays within the wider scope of the whole customer experience.
I started working for 5CA back in October 2019. Currently, I’m working as a Gaming Technology Support Agent in Spain. My job as an expert on the products of the company I'm supporting is to offer support to customers and get them up, running and happy in no time.
2020 is set to be a blockbuster year for gaming. In particular, mobile games that don’t need the player to invest in a console or any other equipment. One of the effects of the stay-at-home and quarantine orders during the Covid-19 coronavirus pandemic has been that people have needed to find things to keep them occupied.
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It’s often said, ‘people are the weakest link in cybersecurity’. I get that and I agree that we must seek to minimize human-related threat vectors. But I believe that if we view our people, our teammates, as our greatest security asset, then we start from a position of strength.
Have you noticed how many companies and senior executives are now experts in building a work from home strategy? According to Malcolm Gladwell it takes 10.000 hours of individual practice to become an expert at anything. Have those 320 business hours since the 1st of March really made everybody an expert?
Across the world, business journals have been endlessly reporting of the heroic efforts of companies with large numbers of office-based employees managing to switch to a work-from-home strategy. This has particularly impacted the contact centers because they have a large number of people in a small area and this is no longer acceptable because of the social distancing required to keep us all safe.
For almost two decades, 5CA has been perfecting our work from home customer service model. The latest version, where we only ever hire agents to work from home, has been around since 2015, so it is clear that for us this is very much business as usual.
A few days ago I participated in a webinar titled ‘pioneering contact center quality working remotely.’ The title makes it clear what the focus was, but I was pleased to be joined by our Lead QA Analyst, Sylvia Mattl, and Derek Corcoran, CEO of Scorebuddy.
A few days ago I participated in a webinar titled ‘pioneering contact center quality working remotely.’ The title makes it clear what the focus was, but I was pleased to be joined by our Chief Customer Officer Rob van Herpen, and Derek Corcoran, CEO of Scorebuddy.
My experience with starting to work remotely has certainly been one of the very best opportunities I’ve had so far. It changed my life, for the better. I’ll gladly tell you the short story of how I went from an in-office agent biking to the station every day, to exchanging my bike for snow boots when I reached my new home.
Companies across the world are racing to get their team all working from home to protect them. During multiple global lockdowns citizens are expected to practice social distancing, therefore it is essential for companies to operate with as many people as possible working from home.
95% of our team works from home and we have been working this way for over 15 years, where we truly understand what it is really like to build a work from home strategy with a huge focus on quality.
I've been working from home for a full year now, and no working experience can compare...
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It sounds kind of obvious, but training and developing your remote workforce is essential to improving their skills and performance. It encourages them to be more engaging within the workforce of your company while working from their home office, which leads to happy, effective and great employees that are here to stay...
I saw the situation, and I went for it. 2014 was going to be a decisive year. It was to be the year I got laid off from my well paid corporate job and the year I decided to study Permaculture and reunite with nature again!
Because 95% of our team works from home and we have been working this way for over 15 years I feel confident that I can help people to understand what it is really like to build a work from home strategy.
A lot of people are currently being thrust into the murky waters of communicating purely via different apps. It’s dangerous. I’m Australian, and to me the perfect analogy would be diving head-first into a muddy river on a scorcher of a day.
Many management consultants and business experts are advising executives to move their workforce home with laptops until the crisis is over. What they are not saying is that this is now business as usual - the new normal.
Companies across the world are facing an unprecedented wave of disruption at present. One of the specific outcomes from this is that many people are suddenly working from home. Many have no experience working away from the office and so the business journals are full of tips on how to make it work.
Companies across the world are finding their business extremely disrupted at present and it looks like things may get worse before they get better. During this time there has been a strong focus on the need for people to work from home...
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I have to say, the first time leading a team without ever being in the same room is quite a unique and unsettling experience in the first few weeks...
I have to say, the first time leading a team without ever being in the same room is quite a unique and unsettling experience in the first few weeks, but I have found that it makes you work a lot on your communication skills...
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Consumer support over any channel, in any language, at any time: 5CA’s successful contact center as a service is possible because we use technology to make planet Earth our talent pool...
Consumer support over any channel, in any language, at any time: 5CA’s successful contact center as a service is possible because we use technology to make planet Earth our talent pool. It also presents an intriguing challenge: How do we balance flexibility, productivity, and security?
Consumer support over any channel, in any language, at any time: 5CA’s successful contact center as a service is possible because we use technology to make planet Earth our talent pool.