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Evolving Player Journeys: Mastering VIP Management and Consultative Support
In the evolving world of gaming, the relationship between players and support teams is shifting. As players spend more time in the game, their support needs change from technical assistance to consultative support, as we have already established in our research “How Quality PX Impacts In-Game Bottom Line Results”.
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The Front Lines of Gaming: Overcoming Player Support Hurdles in 2024
What’s really keeping customer experience (CX) leaders in the gaming industry awake at night? Against the backdrop of rapidly advancing technology, it’s the enduring operational challenges that stand out significantly.
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Adapting to the Future: Key Trends Reshaping Player Support in 2024
In the fast-paced world of online gaming, the terrain is shifting under our feet with every passing quarter. We are seeing seismic changes in how games are marketed, how players are retained, and, importantly, how Player Support is evolving.