Crossing oceans with 5CA

Crossing oceans with 5CA


Words by Wiebe de Groot
Reading time 4 min

My experience with starting to work remotely has certainly been one of the very best opportunities I’ve had so far. It changed my life, for the better. I’ll gladly tell you the short story of how I went from an in-office agent biking to the station every day, to exchanging my bike for snow boots when I reached my new home. 

wiebe de groot

Starting for 5CA

I found myself at a crossroads before I started to work at 5CA in early February 2019. I was uncertain about the future, and what it could bring. I started working in-office, in Utrecht, the Netherlands. Work was going steady, and I was enjoying the project I was working in at the time; Writing and gaming are high on the list of things I enjoy, and I found myself genuinely happy with my position at 5CA. 

Meeting a special person

What really changed my life was the fact that I met someone the year before, and she lives across the Atlantic, in a country 240 times as large as the Netherlands; Canada. Though we started off as friends, and good friends at that, at some point we both realized that just being friends was not going to cut it. We started a long-distance relationship, and as all those who have been in one will know; This can be quite hard. Nevertheless, we were happy, but what now? A question that kept us both up, with good reason. 

And then I realized: “5CA might just be able to make this happen, after all, Work From Home positions are a very real thing.” Slowly setting things in motion, I started consulting my Project Lead about the various possibilities, and what could potentially be realistic. We went through the motions and the option started to seem more and more real by the week. 

Making the move

After finally meeting her in May 2019, we decided that this was better than we could’ve expected, and we wanted to go for it! 5CA set the cogs in motion, and in mid-July it was possible. I went from an in-office Agent in Utrecht to a Work From Home Agent in Ontario, Canada.  

Though the time zone was something to get used to, and the sudden shift in the work environment was quite the change (Looking at you August! My girlfriend’s cat has been my loyal colleague ever since I moved here), I managed to adapt just fine. Work has been better than ever, and I dare say that this all would not have been possible, if not for my job at 5CA. 

My new life

And now I’m writing from Canada, more than half a year later, at a crossroads no longer. Working from home has made this monumental shift in my life possible, and I know for sure that this all would’ve been a lot harder, I dare say almost impossible, if not for this opportunity. 

This last year brought on quite the excitement, and if you would’ve told me last year that I’d be working in Canada, in a nice and cozy apartment, a cat on my lap, and the most wonderful girlfriend in the world; And this all in the span of a year? Well, I can wholeheartedly tell you that I would’ve most definitely been more than a little skeptical, to say the least. And yet it did happen. 



Wiebe de Groot

Wiebe de Groot


Did you liked what you’ve just read?

Make sure to check out our products.

See our products

High 5: A conversation with Wassi Arambatzis.

Interview Read more

High 5: A conversation with Wassi Arambatzis.

After 23 years in the CX industry, there are few places left in the world that Wassilios (‘Wassi’) Arambatzis hasn’t yet signed a CX transformation deal or opened up a new market for international expansion.

So when it was announced that he was joining 5CA in the newly-created role of Chief Growth Officer, we wanted to sit down with him and find out what makes this man tick. And who better to shoot the breeze for our new High 5 series with Wassi than our very own VP of Marketing, Marlon Heckman.

Interview Read more
How a solid relationship between CX and brand strategy can superpower your start-up

How a solid relationship between CX and brand strategy can superpower your start-up.

Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who’s worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.

Insight Read more

5CA Conversations with… Pascal Debroek – The PX Hub

At 5CA we’re obsessed with great CX as well as the people who help to shape it. In our new ‘Conversations’ series we sit down with some of the most passionate, interesting people in our industry to talk about what makes for standout customer experience. To kick off our series, our very own Rory Stark is here in conversation with Pascal Debroek.

Blog Read more