Blog Archive | 5CA
Blog

Are you ready to embrace the new economy?

Companies across the world are finding their business extremely disrupted at present and it looks like things may get worse before they get better. During this time there has been a strong focus on the need for people to work from home. Business journals are full of tips and tricks on how to keep companies running when nobody is at the office, but the emphasis is always on this situation being temporary.

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How working remotely has allowed me invaluable time with my son

“I’m on break, it’s my turn to hold him!” This is just one statement many fathers don’t get to say to their significant other as they usually do not have home based job. The first set of stressors that come with being a new parent is the concern of scheduling, finances, and returning to work.

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Pulling apart the myth that work can only be done in one place

I speak from a limited experience when it comes to working remotely, but one that is all too familiar to many people who work or study in modern urban environments.

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How working from home allowed me to eat in the world’s best restaurant

I’ve been passionate about cuisine for as long as I can remember.

I attended the Ritz school for kids in Paris at the age of five, did an internship in a 3 Michelin star restaurant at fifteen and at twenty-six I ate in the best restaurant in the world.

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International women’s day at 5CA

International Women’s day is here and we would really like to give it the attention it deserves. That is why we’ve asked Recruiter Ivana Bera, Senior Agent Ana Morazán, Traffic Controller Cinandi Botha and Administrative Assistant Sera Ozerinc to answer 5 questions regarding this important day and the position of women in general.

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Gen Wii – Alexa, find me a job!

Floppy disks or cloud storage. Two terms that most likely just evoked an image in your mind. Oh, wait, Floppy disk doesn’t ring a bell? In that case, you’re probably the reason I’m writing this up.

That’s right, I’m referring to the new kids on the block: Generation Z.

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Knowledge is power, or is it?

“Knowledge is power”

This quote has been used by several great minds throughout history but is most often attributed to the works of philosopher Sir Francis Bacon in his work Meditationes Sacrae (Sacred Meditations) from 1597.

This quote is still often used today, but has this ancient wisdom survived the test of time?

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Meet 5CA’s polyglots

Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers! Just for our beloved readers, we’ve interviewed six polyglots from different projects and departments, and compiled their knowledge into this very article.

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Trial and error: experiments in engagement

Workforce engagement is a buzzword. And like all good buzzwords, there’s a lot of hype around it, but something really valuable at the heart of it too. My role as Engagement and Communications Lead has been about trying to find out what kinds of activities and programs reap benefits, and which ones don’t quite make the cut.

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The Environmental Impact of Remote Work

Much has been written about the benefits of remote work for companies and individuals. One topic that has received considerably less coverage but is increasingly vital in the current context is the environmental impact of remote work.

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Best practices for using a learning management system

In virtually any organization where continuous learning and improvement are priorities, there will eventually be a need to organize learning and training using a Learning Management System (LMS). In short, an LMS provides the platform that a trainer needs to create learning content, distribute lessons, and assess lesson effectiveness and learner performance.

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Lean, mean cloud machine

At 5CA, we’ve over a thousand customer support agents working from home all over the world. We provide customer support in any language, at any time and over any channel. We’re developing Artificial Intelligence (AI)-backed tools to empower users and assist our agents. We’re data-driven too: continuously analysing vast amounts of information to improve our operations and we pass vital user experience intel to our clients to help them make better products and experiences.

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