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Expert digital strategist Marlon Heckman knows startups and scale-ups can see epic growth with great CX. As someone who’s worked with various companies, from McKinsey to MTV, he shares insights into why strategy and CX are the perfect partnership to make an impact.

Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.

Did you know over 70% of startups don’t have a customer support strategy? Let’s look at CX for startups and how excellent customer experience can help you grow.

Over the last year, millions have made the shift to WFH. Although benefits are aplenty, a fully remote workforce has its share of problems. But did you know you can overcome all of them with a solid work-from-home strategy?

Currently, North America dominates the subscription e-commerce market. Having had almost 70% of revenue in 2019, the US has paved the way for this brand-new way of living. But the world is bigger than that, and the Asia-Pacific region is hot on its heels.

Our Business Development Director Marcel Stroop spoke recently at the GSA’s Festival of Sourcing, taking part alongside Paula Kennedy from Concentrix and Roger Beadle from Limitless in a virtual roundtable discussion about the future of ‘open talent’ CX. Here are some of the highlights from the conversation.

Our Business Development Director Marcel Stroop talks about how our approach to sourcing talent can offer a best-of-both-worlds approach for your business.

Subscription services have gone mainstream and we’re all aware of their benefits, but they also come with plenty of challenges. What are those challenges? And how can we use them to increase long-term value?

Marketing has come a long way since Britney’s Got Milk! Ads. 20 years on, it’s everyday brand ambassadors who have the power to advance your brand.

Benjamin Schmidt is an engagement and comms lead here at 5CA. He’s played a key role in helping us establish an inclusive remote work culture, and here he talks about what he loves about a WFH culture that we think is pretty special – and why that might be.

When we started 5CA, cloud-based working was a pipe dream with potential. We knew there was scope to change the world through remote work, and 20 years on, the world has caught up. In case you were wondering when it’s the right time to set up your remote team: it’s now.

After its biggest-ever year of growth, the gaming market is now worth an estimated $165bn, with mobile gaming by far the most lucrative segment of the market, worth around $85bn.