5CA is officially a COPC-certified company!

Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.

COPC certificate for WFM Processes

5CA is officially a COPC-certified company!

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Words by 5CA
Reading time 2 min

We’re proud to announce that our innovative WFM processes are now COPC-certified. In customer support and CX, COPC certification is the most prestigious accolade an outsourcing company can receive.

“A truly engaging environment has been established here, resulting in a more cost-efficient process for our clients.”

– Jelmer IJbema, Director of Operations Control

Jelmer Ijbema 5CA WFM processes

As a global business process outsourcing company known for our work-from-home strategy, workforce management (WFM) is essential. Our WFM team works daily to ensure our business partners have the data and assets they need to manage and develop their remote workforce.

5CA works alongside our clients, providing transformational solutions to ensure their processes align fully with COPC standards and promote a higher quality of business.

“Being certified by ‘the’ standard in our business shows the outstanding professionalism, creativity, and work ethic that our team displays—through all layers of the business—that a truly engaging environment has been established here,” says Jelmer Ijbema, Director of Operations Control at 5CA. “It results in a more cost-efficient process for our clients.”

5CA - COPC certification

The COPC certification is a testament to our commitment to providing consistent, high-quality service across all of our projects and a recognition of our dedication to offering the most efficient solutions. It also acknowledges our ability to deliver on our promises and exceed client expectations.

“COPC Certification for the WFM department shows our ongoing commitment to innovation and quality within 5CA,” adds Ijbema. “We use industry-leading standards and high-performance benchmarks across the organization, helping us to deliver exceptional services to our clients and their customers.”

5CA WFM team

COPC-certified companies are industry leaders committed to operational excellence, and we are thrilled to be among them. Armed with this certification, we can continue helping clients to differentiate their brands, maximizing player and customer satisfaction for years to come.

Check out our COPC video below.

5CA

5CA

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