Switching vendors in player support is no small feat, especially for a large gaming studio serving millions worldwide. The studio needed a rapid, seamless transition of its BPO provider without compromising support quality or continuity. Here’s how we made it happen.
Seamless Vendor Transition:
Driving Support Excellence
Case Study Overview
This case study explores how a large gaming studio transformed its customer support by partnering
with 5CA. Through a rapid, globally coordinated transition, 5CA significantly enhanced the studio’s
support operations, achieving faster training, global hiring flexibility, and superior customer
satisfaction—all within an accelerated timeline.
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5CA is a global outsourcing partner providing remote customer support from specialist agents with a genuine passion for your brand.
