5CA Webinar Series
AI-Driven Efficiency in Player Support and Community Management in 2025
Apr 3, 2025
4:00 PM GMT+2
5CA invites you to an exclusive webinar exploring how AI is reshaping both player support and community management in the gaming industry. As a leader in outsourced player support, 5CA specializes in combining AI-powered solutions with human expertise to deliver top-tier gaming experiences.
In this session, Tim de Rooij, Director & Chief of Staff at 5CA, will host the discussion and share key insights from 5CA’s 2025 State of Player Support Report, highlighting the latest trends, challenges, and opportunities in AI-driven player engagement.
Joining us are Anna Yangolenko, Customer Care R&D Supervisor at Gameloft, and Ross Allen, Director of Global Solutions at Affogata, who will provide expert perspectives on AI’s impact across both player support and community management.
AI-Driven Efficiency in Player Support
Anna will dive into how AI-powered solutions are transforming player support, improving satisfaction, and streamlining operations. She will discuss the challenges of AI implementation, how to measure its success, and the evolving role of support agents in an AI-driven landscape.
AI’s Role in Community Engagement & Retention
Ross will explore how 2025 is redefining the role of community managers. As player expectations rise and competition intensifies, integrating player opinions and perceptions into the development cycle is becoming essential for strong player retention. He will delve into how AI-driven automation enables community managers to respond faster, engage players more effectively, and stay ahead in an increasingly competitive market.
Meet our speakers:
- Anna Yangolenko – Customer Care R&D Supervisor at Gameloft
- Ross Allen – Director of Global Solutions at Affogata
- Tim de Rooij – Director & Chief of Staff at 5CA
Don’t miss this opportunity to gain expert knowledge and actionable strategies for leveraging AI in player engagement. Register now and be part of the conversation!
5CA invites you to an exclusive webinar exploring how AI is reshaping both player support and community management in the gaming industry. As a leader in outsourced player support, 5CA specializes in combining AI-powered solutions with human expertise to deliver top-tier gaming experiences.
In this session, Tim de Rooij, Director & Chief of Staff at 5CA, will host the discussion and share key insights from 5CA’s 2025 State of Player Support Report, highlighting the latest trends, challenges, and opportunities in AI-driven player engagement.
Joining us are Anna Yangolenko, Customer Care R&D Supervisor at Gameloft, and Ross Allen, Director of Global Solutions at Affogata, who will provide expert perspectives on AI’s impact across both player support and community management.
AI-Driven Efficiency in Player Support
Anna will dive into how AI-powered solutions are transforming player support, improving satisfaction, and streamlining operations. She will discuss the challenges of AI implementation, how to measure its success, and the evolving role of support agents in an AI-driven landscape.
AI’s Role in Community Engagement & Retention
Ross will explore how 2025 is redefining the role of community managers. As player expectations rise and competition intensifies, integrating player opinions and perceptions into the development cycle is becoming essential for strong player retention. He will delve into how AI-driven automation enables community managers to respond faster, engage players more effectively, and stay ahead in an increasingly competitive market.
Meet our speakers:
- Anna Yangolenko – Customer Care R&D Supervisor at Gameloft
- Ross Allen – Director of Global Solutions at Affogata
- Tim de Rooij – Director & Chief of Staff at 5CA
Don’t miss this opportunity to gain expert knowledge and actionable strategies for leveraging AI in player engagement. Register now and be part of the conversation!