5CA Webinar Series
Scaling Global Support with AI-Driven Language Solutions
Jun 11, 2025
4:00 PM CET
5CA invites you to an exclusive webinar on revolutionizing multilingual support with cutting-edge AI. Discover how our AI Translation Portal empowers global support teams to scale effortlessly, reduce operational complexity, and maintain exceptional CX, no matter the language. As a leader in outsourced player support, 5CA specializes in combining AI-powered solutions with human expertise to deliver top-tier gaming experiences.
In this session, Tim de Rooij, Chief of Staff & Head of Product & Innovation at 5CA, will lead the conversation by sharing 5CA’s vision and roadmap for AI in global support. He will explore how AI is shaping the future of multilingual CX and the strategic direction 5CA is taking to stay ahead of the curve.
Joining him is Nahuel Porcelli, Product Manager at 5CA, who will provide an inside look at our own AI Translation Portal, a powerful tool that’s transforming the way support teams handle language scalability. Nahuel will also walk through real-world client scenarios, inviting attendees to engage directly with examples and discuss practical applications.
We’re also excited to welcome Reynir Guðráðsson, Customer Support Manager at CCP, who will share his perspective on implementing AI-driven language solutions in a dynamic, global gaming environment.
Meet our speakers:
🔹 Tim de Rooij – Chief of Staff & Head of Product at 5CA
🔹 Nahuel Porcelli – Product Manager at 5CA
🔹 Reynir Guðráðsson – Customer Support Manager at CCP
Ready to scale your global support with AI? Register today and discover how.
5CA invites you to an exclusive webinar on revolutionizing multilingual support with cutting-edge AI. Discover how our AI Translation Portal empowers global support teams to scale effortlessly, reduce operational complexity, and maintain exceptional CX, no matter the language. As a leader in outsourced player support, 5CA specializes in combining AI-powered solutions with human expertise to deliver top-tier gaming experiences.
In this session, Tim de Rooij, Chief of Staff & Head of Product & Innovation at 5CA, will lead the conversation by sharing 5CA’s vision and roadmap for AI in global support. He will explore how AI is shaping the future of multilingual CX and the strategic direction 5CA is taking to stay ahead of the curve.
Joining him is Nahuel Porcelli, Product Manager at 5CA, who will provide an inside look at our own AI Translation Portal, a powerful tool that’s transforming the way support teams handle language scalability. Nahuel will also walk through real-world client scenarios, inviting attendees to engage directly with examples and discuss practical applications.
We’re also excited to welcome Reynir Guðráðsson, Customer Support Manager at CCP, who will share his perspective on implementing AI-driven language solutions in a dynamic, global gaming environment.
Meet our speakers:
🔹 Tim de Rooij – Chief of Staff & Head of Product at 5CA
🔹 Nahuel Porcelli – Product Manager at 5CA
🔹 Reynir Guðráðsson – Customer Support Manager at CCP
Ready to scale your global support with AI? Register today and discover how.